LA Accounts Coordinator

Company: Super Soccer Stars

Title:  LA Account Coordinator

Los Angeles Accounts Coordinator oversees class management, customer management, partnership retention, and partnership growth within the region. You will work behind the scenes using data, proactive planning, and clear communication to ensure a positive class experience for our partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Class Management

• Seasonal schedule strategy for after-school or enrichment programs.
• Manage all class logistics, changes, and updates with after-school or enrichment programs.
• Communicate logistics between departments and to coaches to ensure program success.
• Managing location specifics for coach requirements, equipment needs, schedule changes, weather issues and more

Customer Management

• Maintain connection to customers and ensure YAU standards are exceeded
• Visit locations for check-ins, class observations to oversee quality and opportunities for growth
• Communicate program detail reminders to customers - no classes, new season, coach changes and more
• Oversee resolution process for all escalated issues

Program Growth

• Coordinate with existing partners and develop new business relationships.
• Oversee enrollment and re-enrollment strategy
• Support grassroots marketing campaigns to promote partner programming.
• Continually implement strategies to increase enrollment and attendance.

*Additional responsibilities as required*

Requirements

• Salary Range: $47,000-$50,000
• 8:00 AM -5:00 PM (Sun-Tue, Thu-Fri) 
• Must be located in the Los Angeles Metro area.
• Detail-oriented with an acute ability
• Personable, customer service-oriented
• Exceptional written and oral communication skills
• Familiarity with staffing and scheduling systems is a major plus
• Hybrid role, can work remotely but is required to be in the office 2-3 days per week. Weekend availability is required at certain times of the year

Benefits

We offer a competitive starting salary, excellent growth potential, outstanding benefits (health and dental insurance, 25 days of Paid Time Off, 401K plan, etc.) and an extremely friendly and energetic work environment.

Soccer Stars is committed to building a culturally diverse and pluralistic workplace that is committed to teaching and working in a multicultural environment where differences are valued and respected. Women, minorities, individuals with disabilities, veterans, LGBTQA+ and intersectional individuals are encouraged to apply.