Library Associate 3 (FT) - Customer Service

Position Summary:

The Library Associate 3 role is the senior role in the Library Associate job family, is found in large library

locations (staff over 20) and may supervise Junior Library Associates. The primary responsibility is at the

circulation desk, providing excellent customer service handling and overseeing the opening of accounts,

placing holds, processing interlibrary loans, handling fines, processing lost materials and problem solving

patron accounts. A portion of the Library Associate 3 job may also be to plan and facilitate library

programs and/or volunteer coordination.

Essential Duties/Responsibilities:

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provides customer service to patrons by greeting, providing tours and assisting patrons in all

areas of the library

• Work closely with Librarians and library management to plan, implement and promote

programming activities

• Processes newly acquired library materials, including all identifying stamps, labels, RFID and

covers

• Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate

• Maintain circulation records and oversee the mailing of library materials

• Process damaged materials to ensure collections are maintained in a good condition

• Assist with library opening and closing procedures

• Support reference desk in assisting patrons with questions

• Coordinate volunteers and assign duties, providing necessary training

• May coordinate volunteers and assign duties, providing necessary training

• Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read

Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental

tenet of a public library. In addition to these freedoms, support client discretion of materials

available at your local library(ies)

• Follow all legal and policy requirements related to patron privacy and custodianship of patron

records

• Other duties as assigned

Requirements

Qualifications:

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education,

training and/or work experience required.

• H.S. Diploma or GED required, Bachelor’s degree preferred

• Three years library experience preferred

• One year supervisory experience preferred

• Proficiency with library systems and databases

• Excellent communications skills, both written and verbal

• Multilingual speaking is a plus

• A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint is desired

• Excellent customer service skills

• Ability to work a regular schedule that may include a combination of days, evenings and

weekends

Physical Requirements:

• Must be able to frequently move from place to place within the location; file and retrieve books

and other items on high shelves; lift, push/pull, hold/carry of items weighing up to 25 pounds and

occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces;

walk; bend; stoop; reach; and climb.

• Ability to sit for long periods of time and to maintain focus on projects such as computer screens

or detailed paperwork.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development

40 hours per week

Full-time

Salary - $20.00 per hour