Office Intake Coordinator

Are you passionate about making a difference in people's lives? Do you thrive in a compassionate and supportive environment where every day brings new opportunities to help others? If so, we have the perfect role for you!

Join Our Team at Rehab and Nursing at Home as an Office Intake Coordinator!

At Rehab and Nursing at Home, we're more than just a healthcare provider—we're a community dedicated to empowering individuals to achieve their highest level of independence and quality of life. As our Office Intake Coordinator, you will be at the heart of our mission, providing a warm welcome to new clients and ensuring they receive the exceptional care they deserve from the very start.

Why You’ll Love Working With Us:

• Purpose-Driven Work: Every day, you'll be part of a team that transforms lives by bringing top-notch rehab and nursing services directly to the homes of our clients. Your role will be crucial in ensuring smooth and efficient onboarding, setting the stage for the extraordinary care our team provides.
• Supportive Environment: We believe in nurturing our employees as much as we care for our clients. You'll join a supportive and collaborative team that values your contributions and encourages your professional growth.
• Innovative Approach: At Rehab and Nursing at Home, we leverage the latest in healthcare technology and practices to provide cutting-edge services. You'll be part of an innovative organization that's always striving to improve and adapt to the needs of our clients.
• Community Impact: Your work will have a direct impact on the lives of individuals and families in our community. By facilitating seamless transitions for new clients, you’ll play a key role in helping them access the care they need to thrive.

What You'll Do:

As the Office Intake Coordinator, you’ll be the first point of contact for new clients and their families. Your responsibilities will include:

• Managing the intake process with empathy and efficiency.
• Coordinating with healthcare professionals to ensure clients receive tailored care plans.
• Maintaining accurate and confidential client records.
• Providing information and support to clients and their families about our services.

Who We’re Looking For:

We’re searching for a compassionate, detail-oriented individual who is excited about joining a mission-driven team. You should have excellent communication skills, a knack for organization, and a genuine desire to help others.

Ready to Make a Difference?

If you're looking for a rewarding career where you can make a significant impact every day, we want to hear from you. Apply now to join our team at Rehab and Nursing at Home and be part of a workplace that truly cares.

JOB DESCRIPTION SUMMARY

Responsible for managing all aspects of the patient intake process, establishing and maintaining

positive relationships with customers and referral sources, responding to customer requests and

concerns, and managing the insurance verification and authorization processes. Collaborates and

provides coverage for scheduling as needed.

Requirements

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1. Assumes all daily patient referral and intake operations including implementation of intake policies.

2. Collaborates with scheduler to assign appropriate clinicians to cases.

3. Provides coverage for scheduling when needed.

4. Utilize Clinical Managers as a resource for intake and scheduling issues.

5. Ensures compliance with all state, federal, and ACHC referral/intake regulatory requirements.

6. Directs the implementation of improved work methods and procedures to ensure patients are

admitted in accordance with policy.

7. Establishes and maintains positive working relationships with current and potential

referral sources.

8. Collaborates with Home Health Coordinator to ensure seamless transition of patients to home by

providing patient education and preparation for home care, plan of care initiation, and coordination

of care with multiple service providers.

9. Ensures maximum third party reimbursement through direct oversight of insurance verification and

authorization processes.

10. Builds and monitors community and customer perceptions of Nursing & Rehab At Home as a high

quality provider of services.

11. Gathers, collates, and reports referral statistics including key customer referral trends.

12. Provides input in strategic planning including identifying opportunities for additional referral

resources or improved services to meet customer needs.

13. Maintains comprehensive working knowledge of Nursing & Rehab At Home contractual

relationships and ensures that patients are admitted according to contract provisions.

14. Maintains comprehensive working knowledge of community resources and assists referral sources

in accessing community resources should services not be provided by Nursing & Rehab At Home.

The above statements are intended to be a representative summary of the major duties and

responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-

related tasks other than those stated in this description.

POSITION QUALIFICATIONS

1. Bachelor’s degree in related field preferred.

2. At least one (1) year experience in health care, preferably in home care operations.

3. Ability to market aggressively and deal tactfully with customers and the community.

4. Demonstrates good communication, negotiation, and public relations skills.

5. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job

responsibilities.

Environmental Conditions: May be exposed to extremes of heat and cold in all weather

conditions. Must drive in various weather conditions on roads in varying degrees of repair.

Working Conditions: May be exposed to infections and contagious diseases. Contact with patients

under wide variety of circumstances. May be exposed or occasionally exposed to patient

elements. Subject to varying and unpredictable situations. Handles emergency or crisis

situations. Travel required. OSHA exposure category: Category II — Position includes tasks that

involve no exposure to blood, body fluids, tissues, but employment may require unplanned Category I

tasks.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance