On-Site IT Help Desk Specialist

Job type: Full-time, in office.

Locations: San Diego, CA 92108

Schedule: Monday through Thursday 7am - 4:30pm, and Fridays 7am - 11am

Role Summary:

TEAM (www.teamemployer.com) is a national leader in providing outsourced employment services. As we continue to scale, we are looking for an IT Helpdesk Specialist who will be instrumental in supporting our commitment to flawless service delivery. 

The company is looking for a detail oriented, team focused professional with a talent for clear communication to be the technological lifeline to our internal teams. The IT Helpdesk Specialist will report to the IT Manager and will play a key role in maintaining our standard of excellence by ensuring our team has full and smooth access to the technology that fuels our operations.

Requirements

What you will do:

• Primary responsibility will be to provide excellent and friendly end-user IT support for local and remote users.
• Utilize your strong troubleshooting abilities to diagnose and resolve technical problems for workstations, laptops, printers, servers, Wi-Fi, VPN, multi-factor authentication, misc. software and other peripherals, such as smartphones.
• Collaborate with internal teams to document procedures and create knowledge center articles for efficient problem-solving.
• Assist with employee workstation setup, including computers, desks, monitors, and printers.
• Maintain inventory and track technology equipment through its lifecycle.
• Collaborate with the Managed Service Provider (MSP) team to facilitate the onboarding process and assist in. transitioning some ticket responsibilities to the MSP as required.

What we are looking for:

• Information Technology certifications, related degree , or similar work experience (2+ years IT support) preferred.
• Proven experience in application support and troubleshooting, including O365, Google Workspace, Windows operating systems, Microsoft Active Director, and an understanding of basic networking systems and protocols.
• A passion for technology and a desire to stay up-to-date with the latest industry trends.
• Interpersonal skills: including proficiency in telephony, effective communication, active listening, and providing excellent customer care.
• Strong ability to successfully multitask, easily adapt to changes, consistently maintain productivity, and efficiently manage time.
• Working knowledge of diagnostic utilities to effectively identify and resolve issues.
• A willingness to learn and adapt in a fast-paced environment.
• Ability to lift up to 35 pounds.

Benefits

Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation and match after 3 months of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program.  In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays.  For team members based in the San Diego office, we provide daily catered meals, weekly massages, an onsite fitness center, a fully stocked pantry, happy hours, free parking, and much more.

For more information, visit us at www.teamemployer.com.

About TEAM:

TEAM Risk Management Strategies (www.teamemployer.com) is the national leader in the outsourced household employment market. Founded in 2003, we provide payroll, outsourced human resources, and risk management solutions, enabling individuals to choose and effectively manage their own in-home service providers. Beyond payroll and risk management, we specialize in fanatical customer service and partner with many of the nation’s largest blue-chip banks and financial institutions. 

We are a high-performing team pursuing aggressive growth targets.  We’re proud of our 93% client NPS, 15% organic revenue CAGR, and 99% revenue retention. We like to win, but we also have fun doing it: we have a close-knit family culture and keep things light with our regular team celebrations, pranks, and costume contests.

Our Mission:

To provide expert employment solutions, compassionate service, and creative partnership to the people we serve. 

Our Vision:

The people we serve and those who support them have peace of mind knowing they can choose their own service providers without the burden or risk of being an employer. 

Our Values:

• Teamwork:  We work together to overcome even the toughest challenges.
• Compassion:  We care deeply for those we serve and each other.
• Service:  We take pride in going above and beyond to make life easier for the people we serve.  
• Resolve:  We persevere with courage in the face of adversity. 
• Inclusion: We welcome all people and ideas with warmth and an open mind.

• Fun:  We take our work very seriously, but not ourselves.

This role is based in California. The CA pay range for this position is $20.00-$27.00 per hour. Compensation is based on several factors including but not limited to the applicant’s skills, work experience, knowledge, abilities, education, etc. Note that this range may not apply to employees based outside of CA.

Note:

TEAM Risk Management Strategies, LLC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other protected characteristic under local, state, or federal law.