Operation Support - Bilingual Mandarin

Position Overview:

HireIO is a global human resources consulting firm with a presence in 8 countries and 15 offices worldwide.

We are seeking a mature and experienced Operations Support professional to manage office administration, business operations support, and HR-related tasks such as payroll, immigration, compliance, and benefits. This role will also involve participating in employee recognition programs and fostering positive employee relations. Additionally, the candidate will be responsible for office support tasks, including interaction with property management companies. The ideal candidate will have a minimum of 5 years of experience, be emotionally intelligent, fluent in both English and Chinese, and demonstrate high integrity. This position requires valid work authorization and will be based onsite at our San Jose office.

Key Responsibilities:

1. Office Administration & Support:

• Oversee day-to-day office operations, including managing office supplies, equipment maintenance, and facilities.
• Coordinate meetings, travel arrangements, and provide necessary logistical support.
• Interact with property management companies for office maintenance, leasing, and other facility-related issues.
• Ensure smooth and efficient office operations and address any office-related needs.

• Provide operational support to business teams, ensuring effective communication and collaboration across departments.
• Track and follow up on projects, assist in process improvements, and ensure cross-border collaboration with teams in other regions.

• Payroll: Manage payroll, ensuring accurate and timely payment of employees.
• Immigration: Handle work authorization, visas, and immigration matters for employees, ensuring compliance with regulations.
• Compliance: Ensure HR practices are compliant with local, state, and federal laws, as well as internal company policies.
• Benefits: Administer employee benefits programs (health insurance, retirement plans, etc.), manage enrollments, and address employee inquiries.

• Participate in the planning and execution of employee recognition programs to enhance employee engagement and satisfaction.
• Assist with initiatives to promote positive employee relations and improve the overall workplace environment.
• Work closely with HR to address employee concerns and ensure a positive work culture.

• Demonstrate strong problem-solving skills and adaptability in a fast-paced environment.
• Collaborate with teams across different regions and time zones, ensuring smooth execution of cross-border projects and tasks.

Compensation:

• Salary Range: $70,000 - $85,000 (based on experience and qualifications)

Requirements

1. Minimum of 5 years of experience in operations, administrative support, or HR roles, with expertise in payroll, immigration, compliance, and benefits administration.
2. Fluent in both English and Chinese, with strong written and verbal communication skills.
3. Valid U.S. work authorization.
4. High emotional intelligence and excellent interpersonal skills, with the ability to handle complex employee relations matters.
5. Strong sense of responsibility, professionalism, and integrity.
6. Experience managing interactions with property management companies and handling facility-related issues.
7. Ability to multitask and manage multiple responsibilities in a fast-paced environment.
8. Proficiency in office software (e.g., Microsoft Office, Google Workspace); familiarity with HR and payroll systems is a plus.

Benefits

• A dynamic, international working environment with opportunities for professional growth.
• The chance to shape HR practices and initiatives in a global consulting firm.
• Health Insurance, Vision, Dental, 401K, PTO, Sick leave, Life Insurance, etc.