Program Manager, Onboarding (Plano TX)

About XOPS

XOPS is an innovative SaaS company dedicated to empower Fortune 500 companies to automate their IT operations. Our platform integrates seamlessly with IT Service Management (ITSM) and other enterprise systems, helping organizations optimize their processes and achieve superior business outcomes. Operating in a dynamic, fast-paced start-up environment, XOPS is committed to driving change and delivering exceptional value to our clients.

Job Summary

As the Customer Onboarding Manager at XOPS, you will be responsible for ensuring the successful onboarding and integration of Fortune 500 clients into our platform. You will work closely with clients to understand their unique needs, particularly around enterprise systems (ITSM, HRIS, DCIM, etc.) integration and ITIL processes, guiding them through a smooth and efficient transition. This role demands a proactive approach, deep technical knowledge, and the ability to thrive in a fast-paced, start-up environment.

Responsibilities:

• Lead end-to-end onboarding efforts for new customers, ensuring a smooth transition onto our platform
• Work closely with cross-functional teams including sales, customer success, and product to define onboarding processes and best practices
• Develop and deliver training programs to educate customers on our platform and maximize user adoption
• Act as the main point of contact for customers during the onboarding phase, addressing any questions or concerns and providing excellent customer support
• Track and report on onboarding progress, identifying areas for improvement and implementing solutions to enhance the onboarding experience

Requirements

• Bachelor's degree in Business Administration, Computer Science, or a related field
• Minimum of 3 years of experience in program management, preferably in a SaaS or technology company
• Proven track record of successfully managing complex onboarding projects and driving customer success
• Strong understanding of customer onboarding processes and best practices
• Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships
• Highly organized with strong attention to detail
• Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously

Benefits

• Competitive compensation packages.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan.
• Generous paid time off and holidays.
• Opportunities for professional development and growth within a dynamic start-up environment.