Program Supervisor (Breaking Barriers Program)

Location: Los Angeles

Salary: $66,560 annually

Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. 

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be part of a team effecting profound change and who have fun doing it.

Department Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Position Summary

Flexible Housing Subsidy Pool (FHSP) Program Supervisors work closely with the FHSP Program Director, Associate Directors, and Managers to scale the FHSP and meet the ambitious goal of housing thousands of homeless Angelenos. Each Program Supervisor will manage a team of Housing Coordinators and/or Senior Housing Coordinator/s who, in turn, help formerly homeless individuals move into housing in Los Angeles County and subsequently provide housing retention services after move in. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Program Supervisors may support programs with participants in any of the settings or subsidy types listed above.  Program Supervisors support the onboarding of new staff, ensure consistent implementation of program policies and procedures, and cultivate the talent of their team to provide professional, timely support to our clients and partners. Program Supervisors communicate regularly with Los Angeles County Department of Health Services (DHS) staff and other funders, as well as Intensive Case Management Services (ICMS) providers to ensure that tenant care is well-coordinated and adherent to Housing First principles. The Program Supervisor will help their team work creatively to prevent eviction and other housing-related issues.  The Program Supervisor reports to one of the FHSP Program Managers. Program Supervisors that support programs with federal voucher holders will learn about the public housing agency (PHA) system as well as Brilliant Corners’ policies and procedures to help their team serve as subject matter experts to a variety of stakeholders.

Requirements

Position Responsibilities

Supervision

• Hires, trains, and mentors approximately 8 direct reports in consultation with the Program Manager and Human Resources.

• Represents the program and organization to external partners and the community.
• Holds staff meetings to discuss program issues, provides global insight, and motivates.
• Coordinates training for new staff.
• Coordinates with management to assess and identify needed improvement and solutions.
• Coordinates frequently with other internal stakeholders.

Tenant Services 

• Provides advisement/direction on all tenant issues using a client-centered approach.
• Liaison with Intensive Case Management Services (ICMS).
• Ensure the department has a high standard of tenant services quality standards.
• Ensure every tenant has a great experience in the program.
• Foster positive relations between landlords and tenants to promote tenant retention, makes home visits and performs inspections as needed.
• Facilitates data collection, file audits, and periodic reports.
• Assist program participants, case managers, and property providers in navigating the public housing agency (PHA) system, if applicable.

Compliance

• Monitors compliance with government and other funder rules and regulations.
• Ensures complete and accurate documentation of all regulatory requirements.
• Stays abreast and complies with all state tenant/landlord laws.

Other Duties

• Other duties as assigned by the Program Manager or directors.

Professional Experience

• Two (2) Years of Supervisory Experience.
• Willing to travel and make multiple visits to the field.
• At least one year of proven experience working with homeless or other extremely vulnerable individuals in a housing or similar program.
• Experience working in a crisis setting a plus and ability to respond appropriately in an emergency.

Knowledge, Skills, and Abilities

• Knowledge of supportive housing
• Knowledge of Fair Housing Laws and reasonable accommodations
• Excellent verbal and written communication skills
• Strong staff supervision skills
• Strong interpersonal skills
• Possession of a valid California driver's license, a clean driving record, and automobile insurance
• Access to adequate transportation
• Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
• Flexibility required regarding scheduling and prioritizing of tasks
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
• Ability to work independently

Core Competencies

• Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks
• Motivating Others: Inspires and empowers team members by understanding their drivers, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes
• Managing Diversity: Cultivates an environment where all feel valued, respected and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue
• Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Organizational Values

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Salary range for this position is $65,000 - $72,800 annually. This position is being offered at $66,560 annually.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Benefits

• Health Care Plan (Medical, Dental, & Vision) 

• Retirement Plan (With 5% Match) 
• Life Insurance (Basic, Voluntary and AD&D) 
• Paid Time Off (Vacation, Sick & Public Holidays) 
• Family Leave (Maternity, Paternity) 
• Short Term & Long-Term Disability 
• Training & Development 
• Health Care Plan (Medical, Dental, & Vision) 

• Retirement Plan (With 5% Match) 
• Life Insurance (Basic, Voluntary and AD&D) 
• Paid Time Off (Vacation, Sick & Public Holidays) 
• Family Leave (Maternity, Paternity) 
• Short Term & Long-Term Disability 
• Training & Development 
• Wellness Resources