Sales and Solutions Engineer

XperiencOps, Inc. is seeking a Sales and Solutions Engineer to become an integral part of our team, reporting directly to the Senior Director of Customer Onboarding. This role requires a blend of technical acumen and customer-facing skills, ideally suited for someone who can engage with customers during both the pre-sales and post-sales phases. The Sales and Solutions Engineer will work closely with the sales team to understand customer requirements, demonstrate product capabilities, and ensure successful onboarding and implementation of our solutions.

Responsibilities

• Solution Design: Develop and propose custom solutions that integrate our products and services to solve customer challenges, preparing detailed technical proposals and documentation.
• Product Demonstration: Conduct product demonstrations, both virtually and in-person, to showcase the capabilities and benefits of our solutions to potential customers.
• Pre-Sales Support: Collaborate with the sales team to understand customer needs, deliver technical presentations, and demonstrate how our solutions meet those needs.
• Post-Sales Engagement: Work closely with the Customer Onboarding and Support teams to ensure a smooth transition from sales to implementation, assisting with technical setup, configuration, and customization as required.
• Customer Training: Provide training and education to customers on product features, usage, and best practices to maximize their investment.
• Feedback Loop: Serve as a bridge between customers and product development teams, relaying feedback and insights to guide product enhancements and innovations.
• Technical Expertise: Maintain a deep understanding of the product features, industry trends, and competitive landscape to effectively support sales and customer success.

Requirements

• Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical roles such as Solutions Engineering, Sales Engineering, or Customer Success Engineering, with a strong preference for candidates with experience in the SaaS or technology sectors.
• Proficiency in technical problem-solving and troubleshooting, with advanced user or administrative skills in key software and systems relevant to the role.
• Comprehensive understanding of IT operations, including insights into device lifecycle management, and the processes for employee onboarding and offboarding.
• Knowledge of automations and their implementation in improving operational efficiency and customer experience.
• Demonstrated ability to convey complex technical concepts effectively to both technical and non-technical audiences through product demonstrations and presentations.
• Proven track record in customer relationship management, ensuring high levels of satisfaction and successful product adoption.
• Capability to work collaboratively across teams to facilitate successful onboarding and ongoing support for customers.
• Willingness and ability to travel up to 25% for customer engagements and business requirements.
• Must be able to work onsite at our East Bay, CA office five days a week.