Sales Engineer

Hello.

We are Eagle Eye.

The Solution Consultant

Location: West Coast USA (Hybrid)

Reports to: Regional Presales Lead 

About the role.

The Solution Consultant plays a key presales role in winning new clients using Eagle Eye’s world leading set of tools. You will work hand in hand with the commercial, delivery and operations teams.

Your role is to show the client that our technology will meet their needs during and after the sales process. When you are with the client you represent Eagle Eye and when you are with Eagle Eye you represent the client ensuring we are always finding the optimal fit of our products to meet their needs.

The successful applicant will be highly technically skilled, innovative, a great communicator with strong levels of emotional intelligence. 

Typical duties include 

·       Supporting the Eagle Eye win team in the pre and post sales process

·       Driving high level technical solutions to satisfy the vision of the client, highlighting value in the Eagle Eye platform.

·       Writing clear and high-quality responses (including RFI and RFP responses) to customer requests

·       Supporting the transition into the Delivery, Support and Account Management teams.

·       Being the subject matter expert and providing deep understanding of cloud architecture and system architecture; all Eagle Eye products and capabilities; in addition to keeping up to date on product changes and future roadmap.

·       Actively pursuing potential for new revenue through additional services from existing customers.

·       Run and contribute to both functional and technical workshops for larger customers as part of the project lifecycle as requested.

About us.

We are a business run by the ex-deputy CEO of Tesco and our founder still plays a huge part in our business. We are expanding rapidly and going global, with offices now in the UK, Canada and Australia, meaning there are plenty of opportunities for progression.

We love being social and get together for beers (or soft drinks!) and snacks every Friday, as well as an annual company summer event and location-specific Christmas parties.

We have cool tech. We’ve recently moved to Google Cloud, and we are helping our people become Google Certified. We have some huge clients such as John Lewis & Partners, Asda, Woolworths, Greggs, Loblaws, JD Sports and Tesco.

We also like to give back, so we support local and larger charities through various events organised by our charity committee. We foster an environment promoting good mental health and now have qualified Mental Health First Aiders within the business.  We create an environment in which people are empowered to create their own solutions, challenge existing methods and make their own decisions.

Requirements

You have

·       A blend of great business savvy, technical prowess and strong presentation skills.

·       Minimum 3 years relevant experience in a similar role.

·       Excellent analytical skills to analyse customer requirements and map these to key platform capabilities,

·       Strong technical and functional understanding of software platforms and especially APIs.

·       Strong understanding of database and other system components.

·       Strong technical understanding of the Google Cloud Platform.

·       Proven experience of planning, facilitating and leading workshops and meetings to deliver an agreed outcome.

·       Proven experience of delivering complex software solutions to large retail customers.

·       Awareness of security considerations underlying the Eagle Eye platform.

·       Awareness of the software development lifecycle.

·       Desirable to possess an understanding of the retail and/or hospitality technology space.

You are

·       Able to adapt quickly to change and be flexible

·       A strong and articulate communicator with excellent customer facing skills

·       A problem solver and comfortable making decisions

·       Able to plan and organise

·       A complete team player

·       Technically competent

·       Confident presenting to large audiences