Senior Solutions Engineer (Post-Sales Implementation)

At Authorium the Senior Solutions Engineer will leverage their extensive technical proficiency to understand customer needs and configure a solution in the Authorium Platform to meet those specifications. As a part of the Professional Services team, they will address customer technical inquiries and facilitate the transition of existing customer processes to our platform. Furthermore, they will cultivate professional relationships with clients to understand their challenges, ensuring the implementation process aligns with their unique needs. This is a Post-Sales position.

At Authorium, we’re well aware of the impact the government can have on people’s lives. We won’t rest until every government has access to the modern technologies the private sector takes for granted. The barrier here is legacy procurement processes that can be byzantine in complexity. Authorium makes products to modernize legacy procurement processes and as well as to pioneer greater agility in procurement.

We are looking for a Senior Solutions Engineer to understand customer needs and present solutions accordingly as we grow Authorium to the next level. This role will include up to 10% travel for on-site customer work.

We are looking for someone who is extremely ambitious, curious, and hungry to make a big impact in the lives of our customers (the government officials responsible for changing residents' lives through innovation in procurement). You are someone who possesses both a high level of customer empathy and technical mindset. You are resourceful and aren't afraid to push yourself outside of your comfort zone in order to solve a problem. In this position, you’ll be an integral part of the Professional Services team, helping deliver big customer wins and providing a voice for improvement of our offerings.

Requirements

Must Have:

• 7+ years of experience as Solution Engineer, Technical Consultant, Implementation Manager, or Product Manager, preferably with enterprise level customers
• Strategic and creative problem-solving - a demonstrated ability to get to the “why” of every technical requirement
• Rapidly assume the role of subject matter expert, demonstrating a deep understanding of our company's software and its implementation for our clients
• Experience with data entry and creating complex solution design documents
• Ability to troubleshoot complex software configuration issues
• Experience working directly with customers in a consultative capacity to help determine solution to customer needs
• Attention to detail

• Ability to deliver within tight deadlines with little to no supervision
• Excellent communication skills with a track record of articulating complex concepts clearly and persuasively to customers and team members
• Ability to take charge of substantial areas of team performance and enhancement of processes. The ideal candidate will be instrumental in fostering team development and elevating their skills.
• Self Starter: highly motivated and proactive, capable of beginning tasks or projects without needing explicit instructions or constant supervision. These individuals display initiative, often taking the lead on tasks and coming up with new ideas or solutions on their own. They are typically responsible, resourceful, and reliable, demonstrating a high degree of self-discipline and the ability to prioritize and manage their time effectively.
• Proven ability to innovate and implement advanced strategies that elevate team performance and contribute to the company's competitive edge
• Improves others around them through their approach, mindset, or other unique characteristics
• Process improvement mindset

Nice to Have:

• Deep experience serving public sector customers with software solutions
• Knowledge of some mix of government procurement, contracting, grants administration, vendor management, specifically within areas of the Federal government
• Strong leadership qualities, with experience in mentoring and guiding team members to achieve their full potential
• Strategic Mindset.  Asks the question “Why are we doing things this way” with the goal of ensuring every action we take is the best course of action.

Similar industry titles include:

Implementation Engineer, Customer Solutions Engineer, Technical Implementation Specialist, Product Implementation Specialist, Customer Onboarding Engineer, Technical Solutions Consultant, Platform Implementation Engineer, Technical Customer Success Engineer, Product Deployment Specialist, Client Solutions Engineer, Technical Delivery Specialist, Integration Engineer

Benefits

• Salary Range: $100,000-$140,000
• 100% benefits coverage for employee
• 401K Profit Share plan
• Flexible PTO
• Home office stipend