Shift Lead (University - Palo Alto)

At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We seek an enthusiastic person to join us in continuously raising the bar on our coffee and culinary offerings.

Join our team as a Shift Lead at our University Avenue location in Palo Alto, and you'll be surrounded by knowledgeable baristas, culinary pros, and supportive colleagues while being instrumental in leadership & the delivery of superior coffee and food pairings.

Requirements:

• Maintain positivity and enthusiasm at all times
• Ensure that superior products are being served to customers
• Support staff with product knowledge and education
• Promote an excellent experience for both employees and customers
• Anticipate & proactively address customer and store needs
• Handle cash with flawless accuracy
• Promote team work and excellent communication within the café
• Provide on-the-job education and mentoring

Specific Duties:

• Plan and execute Lead Guide throughout shift
• Maintain Shift Lead Communication Log
• Ensure kitchen and bar crews produce superior products
• Direct work flow on the floor during the shift
• Check in all deliveries and file invoices appropriately
• Ensure that side work and Hot Corners are addressed each shift
• Provide change for registers, count previous deposits, take deposit to bank, maintain back up bank
• Maintain Verve Coffee Roasters Standard on Service Product & Atmosphere every shift
• Assist with inventory, ordering and training as needed by management

Qualifications:

• Must love coffee and have experience as a barista
• Must have training in food service
• Supervisory experience preferred
• Excellent verbal and written communication skills
• Well organized and detail oriented
• Previous cash handling experience preferred
• Ability to work well with a team
• Logical and methodical approach to problem solving
• Flexible with the ability to multi-task in a highly demanding and sometimes stressful environment
• Ability to give and receive constructive feedback in any given situation
• Availability for a minimum 30-hour work week
• Available to work weekends and holidays
• Ability to lift 50 lbs unassisted
• Must be able to stand for long periods of time

Pay & Benefits:

• $18.65-$19/hr
• All employees qualify for paid sick days
• Mentorship and positive work environment
• Free coffee with each paycheck
• All employees receive a 30% discount on all merchandise, whole bean, beverages, and food items

Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area.