YAU Franchise Coordinator

We are looking for a Franchise Coordinator to join our dynamic team!

Youth Athletes United strives to empower kids through sport, teaching them how to have fun while learning the fundamentals of each game. Our franchise team is looking for a driven Franchise Coordinator who believes in the power of sports and athletics to enrich the lives of children. We’re searching for a self-driven and detail-oriented mind to support franchisees through the initial stages of joining our brands and setting them up for long-term success. Strong organizational skills, project management skills, and excellent communication and interpersonal skills are a must.

If this sounds like you, read on!

This job post is for a full-time, hybrid role in Culver City, Los Angeles.

The Youth Athletes United Franchise Coordinator exists to facilitate onboarding, day-to-day management, and compliance for new and existing franchisees across all of our franchised brands.  This role will be critical to franchisees starting their new business expeditiously and ensuring existing franchisees can get the internal and external support they need to succeed. 

Reporting to: Franchise Director 

What you will do to impact the franchisee community:

You will be the main point of contact for new franchisees during their onboarding process; providing guidance, support, and basic training on procedures! Responsibilities include (not limited to):

• On-boarding 
• Collaborate with internal teams, such as operations, marketing, tech, and legal for all onboarding procedures.
• Maintain onboarding timelines and procedures.
• Monitor and communicate onboarding progress to new franchisees and the leadership team.
• Assist in answering FAQ's and connect with the HR team for more advanced direction.
• On-Site Training Coordination
• Coordinate and manage the logistics of new franchisee training, including:
• Order and ship all training materials.
• Prepare and package training materials.
• Secure training venue.
• Systems Accountability
• Coordinate initial registration system training and post-training basic system questions.
• Set up franchise accounts on multiple platforms including; Slack, Inspire360, our email marketing system and provide basic training.
• Finance
• Review monthly reports to track submissions and accuracy.
• Confirm accurate monthly billing schedules according to franchise agreements.
• Assist with basic reporting questions.
• Equipment 
• Set up franchisee accounts in our Proshop and conduct Proshop training.
• Confirm purchases for required items in accordance with the franchise agreement.
• Recommend and ensure proper equipment, apparel, and marketing assets are ordered for operations.
• Legal/Insurance
• Ensure that all necessary documentation, contracts, and agreements are completed accurately and promptly.
• Advise and confirm liability and workman's compensation policies are secured.
• Collect data for the Franchise Disclosure Document and support in registration.

Schedule: Hybrid

• You will be required to work at our office in Culver City 2 days a week
• Hours: 8:00 am - 5:00 pm - Hours will vary depending on franchisee training and meetings 
• Travel: Travel will be required for training, conferences, and franchise development 

Requirements

• Bachelor's degree in business administration or a related field (preferred)
•  2 years experience in franchise management or operations
• Strong organizational and project management skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively with cross-functional teams
• Proficient in using various software applications, including accounting software, email marketing systems, and file management systems
• Knowledge of legal and compliance requirements related to franchising
• Familiarity with marketing strategies and tools
• Attention to detail and ability to multitask in a fast-paced environment
• Salesforce, GBBIS, Excel skills preferred but not required

Benefits

• Health, Dental, and Vision available after the first 90 days of employment 
• PTO: First through fourth full year of employment: will accrue 8 hours of PTO semi-monthly, up to a maximum accrual of 192 hours (24 days).