Account Executive

We are looking for an entrepreneurial, eager, and experienced sales professional to drive revenue and hunt new business for Calabrio. The Account Executive will lead with insights and lead customer conversations to evangelize the Calabrio message and provide solutions to our customers. The primary responsibility of the Account Executive is to create and execute a regional sales plan focused on Calabrio Software sales activity through direct sales. They will prospect within the market, develop pipelines, and close active opportunities. 

*This role will be covering a western territory. The ideal candidate will be located in or near this area. * 

What you’ll be doing: 

• Responsible for the achievement of associated territory sales quotas: software and services 
• Continually build a strong sales pipeline of well-qualified revenue opportunities 
• Responsible for developing and maintaining strong relationships with a high level of trust with key decision makers 
• Support and leverage field marketing, product launches, product promotions, tele-business, and other lead or sales generating programs 
• Develop and execute an account plan for each customer, including strategy, actions, time frames, milestones, and responsibilities 
• Effectively manage opportunities through Salesforce.com 
• Exhibit strong strategic thinking, initiative, and leadership skills 

We’re looking for: 

• Excellent presentation skills in person and on phone conferences 
• Effective communication skills to convey technical concepts in business terms 
• Ability to follow process-driven sales 
• Must be able to prospect within end user community 
• Must excel in a cross-functional team environment 
• Accurate and dependable forecasting 
• Proven ability to thrive in a fast-paced, high-growth, rapidly changing environment 
• Highly motivated and results-oriented 

Requirements

• Bachelor's degree, or equivalent relevant working experience 
• 7+ years. of direct sales experience in a fast-growing high technology company 
• B2B software and/or technology direct or channel sales experience in WFO/Call Center industry, highly preferred 
• Ability to travel up to 30% primarily within your territory, but potential for other domestic and international trips 

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent   

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!  

About Calabrio:  

Calabrio is a customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.  

Awards & Accolades:   

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.    

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.   

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.