Assistant Ice Cream Store Manager

Are you looking for a hands-on, entry level management opportunity that is both fun and challenging? Do you have what it takes to have a meaningful influence over a small team? SundaeTM (sundaeicecream.com) is looking for the right candidate to join our tight-knit and ambitious leadership team!

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission- To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.

Who are we looking for?

We are searching for a candidate who is:

• An aspiring leader who leads by example
• Skilled in customer service and serves others enthusiastically
• Self-motivated and possesses a strong work ethic
• Organized and time/task management focused
• Coachable and receptive to feedback
• A great team player, goes where needed to ensure team success

**This could be your debut opportunity to enter the management field or a new challenge if you are currently in a supervisor role and looking for growth. We are eager to invest in a great fit and let your talent shine.

Assistant Store Manager Responsibilities:

• Lead a team of 1-6 through a shift successfully, ensuring that all of Sundae’s customer experience standards are met or exceeded
• Assist the Store Manager with training, coaching, and mentoring a team of 8-20 employees in job related skills and customer service techniques
• Generate positive customer interactions through effective leadership and knowledge of our brand standards and processes
• Assist with emergency coverage and oversee store operations during short absences of the Store Manager
• Manage high-quality waffle cone, toppings, and sauces production standards while meeting heavy volume demands
• Create production preparation lists based on seasonal par levels
• Assist the Store Manager in sustaining operational inventory levels by monitoring waste and controlling portion sizes
• Maintain exceptional cleanliness, organization, and appearance throughout the store
• Participate and contribute to regular staff, management, and leadership meetings

This list is generally descriptive and is not entirely inclusive of every aspect of the job. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere. Career-minded applicants only should apply.

Requirements

• 2+ years of customer service experience required
• 1+ year of foodservice supervisor experience required
• High school diploma or equivalent
• 18 years of age or older
• Must be able to reliably commute to Glenwood Springs, CO
• Valid Serv Safe certificate or equivalent (may be obtained within 60 days of hire date)

Physical Requirements:

• Move, traverse or remain in a stationary position for up to 8 hours
• Constantly use manual (e.g., scooping ice cream) and automatic food service equipment and touchscreens
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Occasionally move up to 50 pounds for a distance of 25 feet or more
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height

Benefits

• Total hourly compensation range: $20.00-28.00 (includes base + tips)
• Full-time, hourly position, eligible to earn overtime
• Yearly review and performance-based raises
• Vacation Pay accrual with rollover opportunity
• Sick pay accrual
• Group Health Plans starting at 50% employer contribution
• Group Dental Plans starting at 50% employer contribution
• 401k retirement plans with employer contribution
• Free shift treats and employee discounts
• Individualized mentorship and growth opportunities