Director of Membership and Subscriptions

Compensation: This role will be compensated with a base annual salary plus an annual bonus percentage

• Base Annual Range: $80,000-$110,000

Location: On-site at GOLFTEC Headquarters in Englewood, CO

About GOLFTEC:

GOLFTEC Enterprises is a dynamic and innovative organization that encompasses two leading companies in the golf industry: GOLFTEC and SkyTrak. With a shared mission to help people play better golf and have more fun, GOLFTEC Enterprises is at the forefront of revolutionizing golf instruction and technology.

GOLFTEC, the world leader in golf lessons, utilizes cutting-edge training systems and proprietary swing motion capture technology called OptiMotion, which provides Students and Coaches with instant and data-driven feedback to improve their game.

SkyTrak is golf's most popular consumer launch monitor and golf simulator, offering golfers the data and insights needed to track performance, play better golf and have more fun. Together, GOLFTEC Enterprises is revolutionizing the way golf is learned, practiced, and enjoyed by golfers of all levels.

Position Summary:

GOLFTEC is seeking a driven and experienced Subscription Membership Director to oversee all aspects of our subscription-based membership programs. As a crucial member of our team, you will be responsible for identifying and acquiring new members, retaining existing members, and maximizing their lifetime value through strategic initiatives and exceptional customer relationship management.   You will manage a portfolio of partnerships as well as our own membership programs.

Key Responsibilities:

• Develop and execute strategies to attract new members and retain existing ones.
• Implement marketing campaigns across various channels to increase membership sign-ups.
• Monitor member retention rates and implement tactics to reduce churn.
• Build and maintain a loyalty program
• Nurture relationships with members to ensure high satisfaction and loyalty.
• Address member inquiries and concerns promptly and effectively.
• Gather feedback and insights to continuously improve member experience.
• Analyze membership data to identify trends, opportunities, and areas for improvement.
• Prepare regular reports on membership metrics, performance, and growth.
• Work closely with marketing, sales, and customer support teams to align strategies and achieve membership goals.
• Collaborate with product development to enhance offerings based on member feedback and market trends.
• Manage subscription pricing strategies and promotions to optimize revenue.
• Monitor financial performance related to memberships and adjust strategies as needed.
• Ensure compliance with applicable laws and regulations related to subscriptions and memberships.
• Stay informed about industry trends and best practices in subscription management.

The deadline for this position is August 14th, 2024.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field (preferred).
• Proven experience in subscription management, membership programs, or a similar role.
• Strong analytical skills with the ability to interpret data and trends.
• Excellent communication and interpersonal skills.
• Strategic thinker with the ability to develop and execute innovative strategies.
• Strong Experience with CRM software and membership management platforms. is a plus.
• Detail-oriented with strong organizational skills

Benefits

• Six (6) company observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
• GOLFTEC observes a Flexible Time Off policy for exempt employees
• Health Insurance (Company pays 50% of individual & family)
• 401(k) Plan available with employer match
• Dental and Vision Benefits available
• Short-Term Disability (paid for by employer)
• Long-Term Disability available
• Employee Pricing on golf lessons and golf merchandise
• Continuing education allowance of $500 per year