Freelance IT Support Technician Wanted

Proactive Technology Management is seeking an experienced freelance IT professional who currently manages their own client base but is looking for the stability and benefits of a full-time position. This role offers the unique opportunity to bring your existing clients into a supportive and resource-rich environment while continuing to provide them with the personalized service they expect. The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. We offer a fairly defined, upward path with money and responsibility. Ideally this person is comfortable working closely with multiple clients both remotely and onsite in the Denver area.

Location:

We are looking for someone to work full time in the Denver area.

Proactive Technology Is Different:

• Monthly check-ins and annual path planning
• Defined path for career development and personal growth
• Fun, team-based approach
• Constantly learning new tech
• We are Nuts about IT

The Position:

We are hiring an experienced technician entering at the Integrator level. This person would work a hybrid schedule, with most troubleshooting being handled remotely, as well as on-site visits as needed. Experience offering Tier 3-level support to current and past clients is preferred.

We understand the value of the relationships you have built with your clients. At Proactive Technology Management, you will have the support and resources to continue managing those relationships effectively while also enjoying the benefits and stability of a full-time role.

Why Join Us?

• Stability and Benefits: Enjoy the security of a full-time position with a consistent salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Professional Growth: Access to ongoing training and development opportunities to enhance your skills and advance your career.
• Resource Support: Leverage our robust infrastructure and resources to better serve your clients and expand your service offerings.
• Collaborative Environment: Work within a team of experienced professionals who are passionate about technology and customer service.

Requirements

This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.

Must Have:

• Office 365 and Windows Server experience
• Firewall troubleshooting experience (Sophos, Cisco, Sonicwall, Watchguard)
• Network Setup (installing AP's, switches, and firewalls)
• Knowledge of virtualization and networking
• Above and beyond customer service

Good To Have:

• Bachelor's degree
• IT-related certifications
• MSP Experience
• Leadership Experience

Responsibilities:

• Setting Up Customer Networks (cloud to keyboard)
• Windows Server Installation
• Configuration Maintenance
• Ongoing Support (access points, firewalls, and switches)
• Remote troubleshooting of client, as well as on-site when required
• Monday - Friday schedule
• One Saturday per month for the first 18 months

Benefits

• Full Medical Benefits
• 3 Weeks Paid Vacation
• Flexible, freelance-like hours
• Quarterly Bonus and Reviews
• Full Time
• Dental & vision insurance
• 401(k) matching