Implementation Sr. Consultant

Implementation Sr.Consultant

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.

Backed by leading private equity firms, FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth including being listed for four consecutive years on Deloitte’s Technology Fast 500™ list of fastest growing technology companies and ranked on the Inc 5000 list for three years running.  

Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being recognized as the Leader in Forrester’s “The Forrester Wave™: SaaS Recurring Billing Solutions,” earning the highest overall rating in the MGI 360™ Ratings Report for Agile Billing, ranked as the Overall Leader and an “Exemplary Vendor” in Ventana Research’s Subscription Management Value Index report, and positioned as the Leader in Quadrant Knowledge Solutions SPARK Matrix™ Report for Subscription and Billing Management. We were also honored by Best in Biz Awards for the fourth consecutive year and by SIIA as the Best Subscription Billing Solution in the 2023 CODiE awards. To learn more about us, visit billingplatform.com.

BillingPlatform is seeking an Implementation Consultant who will guide our customers through their implementation lifecycle. This includes driving business requirement discussions, negotiating sign-off, configuring the product, delivering demos, and documenting testing results for various customer implementations. Daily activities will include leading customer-facing sessions, understanding business requirements and desired business outcomes, driving best practices, building solutions based on system design, working closely with internal team members, and communicating status and issues with internal and external stakeholders.

Duties and Responsibilities:

• Interact daily with business users to understand business processes and key requirements, proactively working to resolve client issues
• Drive business process redesign conversations, keeping best practices in mind
• Document current and future business process flows
• Create technical documentation, including ERDs, data flow diagrams, and business process flows
• Participate in the creation of clear, concise, and complete functional specifications and requirement documents
• Participate in the analysis of system specifications and use analysis/diagramming tools to represent business/ technical processes
• Perform application configuration, testing, and evaluation to ensure quality and consistency
• Maintain an understanding of third-party systems and cloud integration tools and methods
• Train users on the Platform
• Identify data and system gaps
• Prepare and perform data conversion requirements
• Work directly and effectively with the client implementation team
• Assist project managers with documenting and understanding project implementation tasks
• Analyze and update the configuration of the BillingPlatform application to address the business requirements
• Lead both in-person and remote sessions with key client stakeholders from business or technical audiences
• Work effectively with onshore and offshore configuration teams

Requirements

Qualifications

• 6-8+ years experience in the field of Business Systems and IT as a functional analyst, implementing Quote-to-Cash and billing solutions (Oracle CC&B, NetSuite, Dynamics CRM, Salesforce, Apttus, etc). - must have.
• Excellent troubleshooting, analysis, and problem-solving skills
• Bachelor's degree in Computer Science, Engineering, Business, or a closely related field or equivalent experience
• Experience in and an understanding of the billing and monetization landscape
• Ability to effectively prioritize and escalate issues as required
• Excellent written and verbal English communication skills
• Strong experience with business systems, databases, and reporting tools
• Experience in business analysis work related to implementing systems in the Q2C ecosystem
• Ability and willingness to learn new processes and technologies
• Solid organizational skills, including attention to detail, multi-tasking, and working effectively under pressure
• Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel
• Exceptional problem-solving and negotiation skills. Ability to successfully negotiate and collaborate with others who may have different skill sets, backgrounds, and positions within and external to the organization
• Motivated and independent individual that has the ability to learn quickly through hands-on experience
• Ability to travel up to 25%

Benefits

• Join one of the fastest-growing companies in the United States
• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers
• Medical insurance coverage is effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance

The base salary range for this position is $120,000 - $160,000 per year, depending on job-related knowledge, skills, experience, and market location. Salary information is provided per state regulations in CA, CO, NY, and WA.

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.