IT Specialist

Job Title: IT Specialist 

Location: Denver, with some flexibility to work from home.

Position Overview: IT Specialist

We are on the lookout for a dynamic IT Specialist with a passion for customer service, a strong foundation in supporting Microsoft and Apple laptops, and familiarity with Google Workspace tools. The ideal candidate is a curious problem-solver with a natural enthusiasm for learning new technologies and enhancing systems. If you’re someone who enjoys tinkering with tech at home, building networks, and pushing the limits of what’s possible, this is the role for you!

As part of our team, you’ll be the go-to person for troubleshooting, system configuration, and user training, playing a vital role in improving the overall IT experience for the company. We offer opportunities to grow and experiment with new technologies, making this the perfect position for a tech enthusiast who wants to expand their skills in a professional setting.

Type: Full-time, non-exempt

Responsibilities and Duties:

Customer Support:

• Provide first-line technical support for Microsoft and Apple laptops.
• Manage IT tickets, prioritize issues, and escalate as needed.

Device Management:

• Configure and maintain laptops (Windows/macOS).
• Install software, updates, and perform regular maintenance.

Google Workspace Administration:

• Support users with Gmail, Drive, and Calendar issues.
• Manage user accounts, permissions, and access.

Network & Connectivity Support:

• Troubleshoot Wi-Fi, VPN, and remote connectivity issues.
• Collaborate with network teams to ensure smooth operations.

Training & Documentation:

• Create guides and provide training for common technical tasks.
• Keep documentation up-to-date with new tools and processes.

Technology Exploration:

• Identify new tools to improve operations and user experience.
• Propose solutions based on tech trends or personal projects.

Security & Compliance:

• Ensure devices meet security standards and policies.
• Monitor and report recurring issues for continuous improvement.

Required Education: Bachelor's in Computer Science/ Technology or related field or equivalent experience.

Required Skills:

• Strong customer service skills with the ability to simplify technical jargon for end-users.
• Basic to intermediate knowledge of Microsoft (Windows OS) and Apple (macOS) laptops, including setup, configuration, and troubleshooting.
• Experience with Google Workspace (Gmail, Docs, Drive, Calendar) and basic administrative tasks.
• Ability to troubleshoot and support common networking issues (VPNs, Wi-Fi setups, etc.).
• A quick learner who’s motivated by curiosity and a passion for technology.
• Bonus: Experience managing a home network or personal tech projects (DIY networking, Raspberry Pi, etc.).
• Familiarity with mobile devices (iOS, Android) and integration into work environments is a plus.
• Excellent verbal and written communication skills.

Required Experience:

• Proven experience in endpoint management, MDM administration, and troubleshooting.

Other Requirements:

• Language:English

Pay Range: $25.00-$35.00 per hour

Benefits:

• Competitive salary and bonus program in an entrepreneurial environment.
• Excellent health, dental, and vision insurance (70% company paid).
• Unlimited paid time off plan plus paid holidays.
• 401k with company matching.

About Kaseware:

Kaseware is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers.  We serve those that serve our communities and make our world safer.

Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.