Patient Navigator - Remote

Amaze Health is a virtual healthcare company unlike any other. We provide concierge-style virtual care at the touch of a button. It’s like having that “doctor friend” everyone wishes they had for anything health-related (current health concern, illness, accident, chronic condition, mental health, etc.). Amaze is the always-accessible, independent healthcare partner dedicated to empowering our patients with all the care, tools and resources they need to thrive within an increasingly complex and difficult US healthcare system. We don’t just take care of people; we partner with them and change lives. Join our innovative team as we transform healthcare in America, one patient at a time.

We are looking for an independent, personable, fast learner to help us provide the best possible experience for every one of our members, every single time. This is a remote position. Our Patient Advocates cover Sunday to Saturday from 6am to 12am MST. Shift start times vary but days will include one weekend day.

The primary responsibility of this role is communication. We strive to ensure that every member connects with a live person when they need us. We don’t make our customers navigate a phone queue or wait on hold. As a Patient Advocate, you will interact with our members across all communication channels (phone, chat, email, messaging, and our online portal). You will work closely with our medical team to ensure our members get the care they require and the information they need to make the best healthcare decisions for themselves and their families.

There are four important characteristics to be successful in this role. We are looking for someone who is:

1. Personable. We engage and build a relationship with every caller.
2. Tech savvy. A high comfort level with technology is crucial. We are frequently evolving our platforms, and we use multiple Microsoft Office programs. You will need an intermediate level of proficiency with PC-based productivity and
collaboration applications.
3. Self-confident. You will often have to exercise judgment regarding the best approach required to meet our patients’ needs.
4. Service-oriented. We want someone who has a passion for delivering exceptional levels of service.

In addition:

• Primary point of contact for effective claim follow-up, patient follow-up, prior authorizations, referrals and denial resolution.
• Works as a patient advocate and functions as a liaison between the patient, insurance company and/or medical office(s).
• Love the challenge of persistently working with insurance claims and insurance providers to advocate for the patient
• Processes insurance/patient correspondence and maintains history to include correspondences between payer, provider and patient within the EMR.
• Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Access to a remote workspace with high-speed internet and privacy.

Requirements

• Bilingual Spanish/English - strongly preferred
• Minimum one (1) years experience in financial counseling, patient financial services or insurance follow up in a healthcare or health insurance environment in any aspect of the revenue cycle process required
• Minimum three (3) years experience providing patient communication, researching, prior authorizations, referrals and/or documenting patient insurance information
• Billing and coding experience required; medical billing certificate preferred
• Excellent communication skills, both verbal and written, as well as strong problem-solving and interpersonal skills
• High school diploma or equivalent required. Associate degree preferred
• Clinical Certification: Medical Assistant (MA), Paramedic, Licensed Practical Nurse (LPN/LVN) or Registered Nurse (RN) - preferred

Position pays $22/hr to $40/hr depending on experience and clinical certification

Candidates must reside in one of the following states to be considered for this position: Arizona, Colorado, Florida, Illinois, Missouri, Ohio, Pennsylvania or Texas.