Technical Support Intern

As a member of the company’s Information Technology team, the Technical Support Intern provides a broad range of support for associated teams and end users. A primary role for the Technical Support Intern is to assist the Technical Support Specialists with various IT tasks in our Headquarters in downtown Denver to assist end users with computer, printer, phone systems, and basic support for enterprise end user needs. This role will work part time, about 20 hours per week, for a 6-month internship period.

Duties:

• Assist team in providing support to end users.
• Assist with computer/peripheral inventory, organization, shipping, receiving, data entry, deskside support, and other general IT tasks.
• Assist team support internal customers who are experiencing operational, hardware, application or network connectivity problems with their computer and phone systems.
• Assist with setting up desktop/laptops, software, and access for new hires. 
• Assist with enhancing and updating documentation on business processes and technologies to improve end-user support.
• Assist compliance, information security, systems, and network teams on tasks, changes, projects or other duties as assigned by Manager of Technical Support.
• Gain exposure and baseline ability on various tools and technical controls used in day-to-day support for an enterprise IT support team on the following:

• Tech Support: Active Directory, creating users, distribution list, and security groups, office 365 Admin, configuring IP phones, phone, imaging and deploying software, remote users support, troubleshooting hardware and software issues, information security best practices and policies, visual and audio support, ticketing system, and time management and teamwork.
• Systems: Physical and Virtual server builds and management, storage Area Network, Windows and Linux server operating systems, virtualization, and Exposure to common corporate applications
• Network: Network WAN routing, layer 2 switch configuration, VLAN configuration, Wireless network concepts, Network device tracking and troubleshooting, Physical network cabling

Requirements

Knowledge, Skills & Abilities:

• Able to work in-person in our downtown Denver office. This role is not a remote position.
• Able to work 3-5 days/week in-office during normal business hours for 6-month period.
• Team and customer service orientation focus while working well as part of a group.
• Ability to learn and follow predefined support processes to take tasks to completion successfully. 
• Ability to work in a fast paced, dynamic, and high achievement environment with a strong work ethic.
• Grace under pressure and a sense of urgency that puts the customer first

Education and Experience:

• Junior or Senior in College or trade school program required, Senior preferred.
• Currently enrolled in trade school or college program with technology or IT focus.
• Experience with the Microsoft products (e.g. Windows 10, Office Suite / O365, etc.) or general networking is a plus.
• Experience with desktops, laptops, printers, and similar hardware technologies is a plus.
• Certification are a plus (in Microsoft, Cisco, A+ or Security+, etc.).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Compensation:

Compensation for this role includes a base hourly between $$20 and 25 hourly.

This position is expected to be open for applications through June 23, 2024

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15 percent discount
• 16 days of paid time off (PTO)
• 11 paid company holidays and additional floating holidays
• School visitation and elder care paid time off
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support
• Wellness reimbursement program & wellness incentive program
• Free parking or a company contribution toward a public transit pass
• Education reimbursement and student loan debt assistance program
• Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program
• Pet insurance
• Charitable matching program

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice.