Client Engagement Manager

Inbox Health is on a mission to reinvent healthcare, beginning with patient billing. We're working to turn a frustrating and opaque process into an intelligent, personalized experience. We strive every day to create a better model for healthcare billing for all of us. 

We are rapidly expanding our team and looking for exceptional talent to help create a category-defining offering. By joining Inbox Health, you’ll become a part of a friendly, entrepreneurial, and collaborative culture that is changing the way patient billing is done. Our offices are centrally located in the center of New Haven, Connecticut.

The Role:

Our Client Engagement team advises and guides a wide variety of clients, ensuring they launch the Inbox Health platform successfully, adopt it widely and are continually driving business value from their relationship with us. We are seeking an energetic, experienced Client Engagement Manager (CEM) who loves to work with and grow a portfolio of clients of various sizes. As an Inbox Health CEM, you will work with a portfolio of medical billers contracted by our sales team to onboard their medical practices onto our patient billing platform. Part sales person, project manager, consultant and product expert, our CEMs are continually focused on helping our clients improve their patient billing and be successful with Inbox Health. The role requires minimal travel.

Requirements

The right candidate will be able to:

• Empathize with every aspect of the client experience, putting clients’ needs first.
• Coach medical billers and practices to be product experts and train their teams on Inbox Health best practices so they become increasingly self-sufficient.
• Maintain high levels of client engagement and satisfaction with a focus on client loyalty.
• Identify common client challenges and actively suggest better solutions.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for clients.
• Craft client onboarding assets, adapt existing client onboarding assets and work with product marketing to refine existing and create new onboarding assets.
• Help drive client references and case studies.
• Articulate our value proposition in a compelling manner to drive adoption of our solution - demonstrate solid sales skills to motivate medical billers and their practices to roll out our solution (the initial sale will have already been completed)
• Dig into and understand our software application in order to support the onboarding and lifecycle needs of your client portfolio (i.e. technical aptitude)
• Balance patience with your clients with enthusiasm to meet company objectives
• Project manage multi-month onboarding projects - great organizational skills are critical
• Meet and exceed monthly performance metrics
• Support administrative functions such as revenue forecasting and Accounts Receivable for your client portfolio
• Work well in a start-up environment - coordinating with support and engineering teams on client requirements

Requirements:

• 2-4 years of relevant experience in a client-facing client success, account management, consulting or strategic consulting organization. SaaS experience is preferred.
• Self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption
• Strong interpersonal skills and experience building strong internal and external relationships
• Strong work ethic going above and beyond
• Consistent track record of highly-professional client success in a fast paced, dynamic environment
• Diplomacy, tact, and poise under pressure when working through client issues
• Bachelor’s Degree (preferred)
• Accountability and personal organization are essential
• Deep understanding of clients concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• Familiarity with use of a CRM system (e.g, Salesforce, Clickup …)
• Proficiency in Google Suite or Microsoft Office applications preferred
• Healthcare experience, specifically revenue cycle is a plus
• Excellent verbal and written communications skills

Benefits

Additional Details

Location: This office will be located and work out of our New Haven Office.

Compensation: The annual base salary for this role is $60,000 - $90,000. This position is eligible for an annual bonus and a competitive commission structure. The actual base pay within this range depends on many factors, such as education, skills and experience. Base pay is only one part of Inbox Health's competitive total compensation package which includes benefits, perks and equity. The base pay range is subject to change and may be modified in the future.

Equal Opportunity Employer Information

Inbox Health is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits

• Medical, Dental, & Vision Plans, with option to extend to your family
• Paid parental leave
• 15 Paid days off with 5 sick days
• Company-sponsored 401k
• Weekly provide company lunch & Breakfast
• Regular company events