Customer Success Manager

MISSION

Missions are accomplished with people, driving towards a greater purpose.  Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers must comply with- making it easier for them to onboard and retain the right driver for their business. At Foley we just don’t help our customers stay compliant – we help them thrive. 

A positive attitude is everything. At Foley, we’ve created a culture that rewards kindness, enthusiasm, and a can-do attitude. Whether we’re working together internally or helping a customer solve a problem, we approach every challenge with a sense of humor, optimism, and determination to succeed.

CUSTOMER SUCCESS MANAGER

Foley is seeking a dedicated Customer Success Manager to take charge of managing and nurturing a portfolio of our valued clients. In this pivotal role, you will establish yourself as a trusted advisor, collaborative partner, and the driving force behind successful programs for our clients.

This is a remote option- those residing in CT, MA, GA, FL, SC, and TX are welcome to apply! 

WHO YOU WILL WORK WITH

As a Customer Success Manager, your sphere of influence extends across various fronts. You will engage in regular and meaningful communication with clients, addressing their needs, offering technical assistance, and proactively resolving challenges. Moreover, you'll operate in close coordination with internal departments, ensuring that our service consistently exceeds client expectations.

Because our departments work so closely together, we are always looking to improve our current process. We welcome ideas to work collaboratively with roles and departments. We cannot wait to hear your new ideas!

WHAT YOU WILL DO

In your first 90 days, you’ll

• Dive into a comprehensive understanding of Foley's products and services, grasping their potential impact on our clients' businesses.
• Assume ownership of a dedicated book of business.
• Acquire insights into the functioning of other Foley teams and how their contributions impact our clients.

Within your first 6 months, you’ll

• Take the lead in onboarding calls, product training, rollouts, and renewal discussions.
• Elevate your role to that of a strategic advisor, providing invaluable support to clients.
• Forge multi-level relationships with key decision-makers to enhance client retention and relationship stability.
• Conduct regular business reviews, translating Foley's services into tangible ROI for clients.
• Monitor and strategically advance the growth trajectory of each client account.
• Identify opportunities for cross-selling and propose additional products and services to expand Foley's presence within existing accounts.
• Develop strategic account plans as a blueprint for driving customer revenue.
• Uphold the confidentiality of company and customer information in line with established policies.

WHAT WE’D LIKE YOU TO HAVE

• Demonstrated success in strategic account management, program management, or sales.
• Possess a resourceful and determined attitude, finding motivation in tackling challenges head-on.
• Embrace cross-functional collaboration and the potential it brings to overcome obstacles.
• Skilled in communicating effectively with senior decision-makers, adept at addressing objections and showcasing negotiation prowess.
• Excellent program management and presentation abilities.
• Proficiency in using the Salesforce CRM platform is highly desirable.

If you're a dynamic individual with a track record of fostering client success, embracing challenges, and cultivating collaborative relationships, we invite you to join our team. Your contribution will play a pivotal role in our ongoing enhancement initiatives.

The compensation for this position is $21 - $26/hour depending on experience and qualifications.

WHAT YOU’LL LOVE ABOUT FOLEY

       The people! Our employees and customers consistently express the best thing about Foley is our close-knit, exceptionally talented teams. Check out our customers feedback – on Trustpilot

      Outstanding benefits. 3 medical plans to choose from, 2 level dental, and 2 level vision plans.  Generous vacation, sick, and personal time off.  401K plan with a match.   We’ve got your back so you can live your best life.

       It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.

       Professional growth. We open our roles to our employees first and encourage them to apply for growth opportunities.  Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.

      Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. Many of our roles are remote and we want to ensure our employees are engaged and can interact with their peers in a virtual space.

What We Do, How We Do It

Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.

At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.

Where We're Headed

We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.

What It's Like to Work with Us

Diving deep into a niche industry and becoming an expert . . .

Continually growing and advancing . . .

Making lifelong friends during the process . . .

That sums up what it's like to work for us. We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out:

www.foleyservices.com

Keywords:

Customer Relationship Manager

Client Success Manager

Client Engagement Specialist

Customer Experience Manager

Customer Advocate

Customer Engagement Manager

Client Services Manager

Customer Support Manager

Customer Relationship Specialist

Client Success Advocate

Customer Care Manager

Client Experience Manager

Customer Solutions Manager