Customer Support Representative

Dymax is a world-renowned producer of oligomers, adhesives, coatings, dispensing systems, and curing equipment. Where our competitors supply products, our company teams up with customers and commits to developing solutions that help customers lower costs, improve efficiencies, and increase their profitability. This focus on customer partnership has led us to become where we are today: a rapidly expanding force within our industry, with a comprehensive product portfolio, extraordinary employees, and a bright future based on creating quality offerings with a dedication to business growth.

We seek a results-focused, innovative, customer-centric well-qualified individual to join our talented team. Based out of our Torrington Connecticut location, you will develop and maintain cultural Customer Intimacy by providing prompt, accurate, and professional support that engages with customers, then establishes needs, responds to those needs, closes the transaction, and follows up to ensure customer satisfaction.

Additionally:

• Provide best-in-class customer support by promptly answering inquiries and orders, forwarding SDS and technical product literature, and liaising with Legal in processing customer contract reviews
• Provide timely, purposeful business support by calculating and providing accurate quotes and pricing requests, and by partnering with Sales in determining exceptions and promotional pricing arrangements
• Organize and expedite customer orders by recognizing urgency of orders, and coordinating with S&OP and Production to ensure schedules meet demand priorities
• Increase company profitability and market share through upselling by establishing customer needs, and meeting these needs by suggesting add-ons that enhance the customer experience
• Manage customer cultivation programs by spearheading Try & Buy equipment leasing programs that require credit validations, and documenting, billing, following up on, and converting rental agreements
• Manage Company sales data and quality controls by accurately managing data entry points and maintaining address books, and by engaging Production, AE, and S&OP in orders that need additional research and development
• Ensure customers are promptly advised when expectations targets must be changedby following up proactively on quality issues, delays on shipments, offering up backorder options, and always providing updates and resolutions

Requirements

You should have:

• A Bachelor’s Degree strongly preferred
• 3+ years of experience of customer support in a manufacturing setting
• Experience with ERP systems and data entry critical, JE Edwards E-1 preferred
• Office-based primarily, occasional work in production-floor and lab settings
• Travel, less than 5%
• Strong communication and interpersonal skills; great telephone manner
• Excellent typing, spelling, proofing, grammar, and organizational skills are critical
• Salary: $53,722 - $67,022

Benefits

!!!Benefits Start on Day One!!!

• Dymax offers its employees attractive salaries
• Personal growth opportunities
• Excellent benefits packages that include
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K)
• Life Insurance (Basic, Voluntary & AD&D)
• Generous Paid Time Off and Public Holidays
• Short-Term and Long-Term Disability
• Free uniforms and footwear
• Training & Development
• Tuition Reimbursement
• Wellness Resources

Dymax takes the compensation of its employees very seriously and considers several factors when determining the total compensation package including but not limited to location, market range, skills, knowledge, experience, and abilities. The base salary range represents the low and high end of the Dymax salary range for this position. Actual salaries will vary and may be above or below the range. The range listed is just one component of Dymax’s total compensation packages for employees.
Dymax provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, domestic violence status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.