IT Trainee

Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our dedicated team, who makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development and team member input, all in a comfortable family-friendly culture. 

We are currently seeking to add a class of trainees to join our exceptional team for 90 days in November of 2024. This will be a very dynamic position where your responsibilities will change daily, and you will play a critical role in helping our team continue to succeed. You will need to be outgoing, a team player, organized, and detail-oriented. 

What Do We Do? 

Create real relationships and raving fans by implementing and supporting cutting-edge technology. 

Responsibilities  

• Assist in administrative and general office duties  
• Assist in ongoing IT service and projects with on-site deliveries and drop-offs  
• Imaging of laptops/desktops for stock  
• Organize office and assist associates in ways that optimize efficiency  
• Learn to navigate the ticketing system vital to our business's success  
• Completion of a self-paced technical training materials and certifications  
• Commitment to an in-house 3-month Technical Training Program that will provide real-world experience around: 

• Our unique approach to Customer Service
• Active Directory User and Group Administration; Printer and peripheral installations 
• New Desktop Setups 
• Office 365 Administration 
• Basic Server maintenance and administration 
• Customer Network Audits 
• First Level Security Incidents (phishing, SPAM and DarkWeb findings) 
• Computer Imaging 
• Responding to client tickets via phone or email  

Requirements

• Must be able to work a minimum of 40 hours per week and available for the full 90 days

• Associate, Bachelor, or Graduate degree in Information Technology or hands-on experience working in a help desk environment or similar
• Cumulative GPA of 3.0 or above 
• Passion for the IT industry and its best practices 
• Strong desire to learn along with a professional drive 
• Working knowledge of Microsoft Office  
• Understanding of office management procedures and general office equipment 
• Excellent organizational and time management skills 
• Analytical abilities and aptitude in problem-solving 
• Excellent written and verbal communication skills 
• Proficiency in MS Office 
• Must be 18 years of age or older 
• Must have unrestricted authorization to work in the U.S. without a visa or sponsorship 
• Must have a valid Driver’s License in Good Standing 
• Successful passing of a background check 

Benefits

• Paid Internship!
• Paid Training and Certifications
• Weekly Check-ins to gauge progress
• A small class of 8-12 people
• Opportunity for full-time position as Desktop Support Specialist after successful completion of the 90-day program