IT Trainee

About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member’s input, all within a culture that promotes work-life balance and a strong sense of belonging.

We are excited to welcome a new group of trainees to our exceptional team for a 90-day program starting in January 2025!

Commit to a 3-month in-house Technical Training Program designed to provide hands-on experience in:

• Our customer service approach
• Active Directory user and group management
• Printer and peripheral installations
• New desktop setups
• Office 365 administration
• Basic server maintenance and administration
• Customer network audits
• First-level security incidents (phishing, SPAM, Dark Web alerts)
• Computer imaging
• Respond to client tickets via phone or email

Responsibilities:

• Provide support with administrative and general office tasks.
• Assist with ongoing IT services and projects, including on-site deliveries and drop-offs.
• Image laptops and desktops for inventory.
• Help organize the office and support team members to enhance overall efficiency.
• Learn to navigate our ticketing system, which is essential to our business operations.
• Complete self-paced technical training materials and certifications.

Requirements

• Must be available to work a minimum of 40 hours per week for the full 90-day period.
• Associate, Bachelor’s, or Graduate degree in Information Technology, or equivalent hands-on experience in a help desk or related environment.
• Strong desire to learn and grow professionally.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Effective written and verbal communication skills.
• Proficiency in MS Office.
• Must be 18 years of age or older.
• Must have unrestricted authorization to work in the U.S. without visa sponsorship.
• A valid driver’s license in good standing is required

Be a part of CT's finest and best places to work! Charles IT is a rapidly expanding IT company, recognized among Inc 5000’s fastest-growing companies, MSP’s Top 501, and Marcum’s Top Tech 40. We attribute our success to our talented team, and we’re excited to welcome new members as we continue to grow. Come join us!

Benefits

• Paid Internship!
• Paid Training and Certifications
• Weekly Check-ins to gauge progress
• A small class of 8-12 people
• Opportunity for full-time position as Desktop Support Specialist after successful completion of the 90-day program

Our Commitment to Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

If you’re excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we’d love to hear from you!