Service Advisor

Are you great with people, fast on your feet and a multi-tasker? If so, this is the perfect job for you! Pete's RV provides a rewarding work atmosphere as well as competitive compensation and benefits. We are looking for talented individuals to join our team at our South Windsor, Connecticut dealership. In this position, you will have the opportunity to work with our customers but also act as an interdepartmental liaison for our service, parts and sales teams. Great communication and attention to detail are needed to be successful in this position.

Job Functions:

• Schedules RV service appointments
• Ensures Client’s RV service requirements are accurately and documented on the Repair Order (RO).
• Provides a complete and accurate written cost estimate for all labor and parts.
• Recommends additional needed and value added service based upon service history and RV inspection.
• Periodically checks on the progress of the RV repair throughout the day. Promptly updating the Client regarding any changes in the readiness of the RV time, explains cost and time requirements in detail, and gets proper authorization before performing any additional repairs.
• Consistently reviews and closes RO’s ensuring that work is completed and additional work and corresponding authorization is noted.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, trainings, and educational classes as required.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.

Requirements

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Pleasant/friendly demeanor and an outgoing personality.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Above average computer and internet skills.
• Willingness to learn.
• A desire to work in a commission, performance based environment.
• Ability to multi-task and follow tasks as assigned
• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!

Benefits

• Excellent Health Benefits
• Available Vision and Dental Insurance
• 401K Retirement Plan with Company Match
• Paid Holidays
• Personal Time Off Accrual
• Paid Uniform Service
• Advancement Opportunities
• Relocation Possibilities
• Bonus Programs
• On Job Training

Job Type: Full-time

$55k-$60k based on experience, includes wage plus monthly bonus

About Our Company: Pete’s RV Center is a family owned business that has been keeping New England, Northern New York, Mid-West and Southern families enjoying the great outdoors since 1952. As the #1 RV dealership in New England, we take great pride in all of our locations. The Pete's RV dealer group consists of dealerships in the great states of Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana and Virginia. We are a growing company that values an Empowered, Accountable, Results Driven Workforce and their contributions in making us successful in today's ultra-competitive marketplace.