Service Technician

About Us

Dymax, part of the Bachmann Chemical & Engineering family of brands is based out of Torrington, Connecticut. Dymax is globally recognized as a pioneer in the development of light-curable adhesives and curing equipment. Today, our expansive portfolio of innovative adhesives, coatings, and maskants are supported by dispense solutions and cutting-edge UV and LED light-curing equipment. Unlike our competitors who supplying standard products, Dymax focuses on the customer experience by tailoring solutions that help customers lower costs, reduce their carbon footprint, improve efficiency, and drive profitability. Our focus on being a customer intimate organization has led us to where we are today: a rapidly expanding force within our industry, an innovative product portfolio, extraordinary employees, and a bright future based on creating quality offerings with a dedication to business growth.

About You

We’re seeking a result-focused, innovative, self-driven, and well-qualified individual to join our talented team as our Service Technician. Based out of our Torrington Connecticut location, you will provide outstanding customer-facing technical and repair support by diagnosing, troubleshooting, testing, and repairing Dymax curing and dispensing equipment, often by video feed remote diagnostics, occasionally interfacing in situ at customer premises. Also, by openly and timely communicate issues, resolutions, and preventions to customers and stakeholders.

In addition, you will:

• Determine and isolate the cause of equipment failure by root cause analysis, developing corrective actions, and as necessary creating standard work instructions for the troubleshooting, diagnosing, and evaluating of equipment issues
• Optimize resolutions for equipment failure and preventative actions by conducting standardized repair and refurbishment of Dymax equipment, and making recommendations to the Company about how to best avoid future failures
• Provide exemplary, resolution-focused customer service by responding to inquiries and concerns promptly via, as appropriate, phone, email, via remote video feed and in-person at customer premises
• Maintain accurate, up-to-date documentation by tracking and recording all active cases of open issues, warranty claims, call logs, and service requests and resolutions within an equipment-repair database
• Share and develop departmental expertise and know-how by coordinating repair activities with departmental personnel, and by cross-training with production personnel to coordinate best practices. Also, by publishing reports of recently resolved cases and trends to internal stakeholders and recommending actions or escalations
• Support global Dymax repair centers and product development teams by drafting, perfecting, and sharing repair and user manuals, troubleshooting guides, and technical service bulletins (TSBs)
• Deliver outstanding operational efficiencies by closing out cases via verifying quality work standards with Quality Control, preparing repaired items for shipping, and communicating expected delivery dates to customers

Requirements

You should have:

• Associates of Science degree in Electrical Engineering (ASEE) or equivalent experience.
• 3+ years of experience with diagnostics, repair, and troubleshooting electromechanical equipment.
• Must be able to interpret technical drawings, schematics, and procedures.
• Must interface with customers and client companies frequently in a pleasant and engaging manner is essential.
• Must be able to work in a production floor and lab settings.

Benefits

Our company offers its employees:

• Attractive salaries
• Personal growth opportunities
• Excellent benefits packages that include:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K)
• Life Insurance (Basic, Voluntary & AD&D)
• Generous Paid Time Off and Public Holidays
• Short-Term and Long-Term Disability
• Free uniforms and footwear
• Training & Development
• Tuition Reimbursement
• Wellness Resources

Salary Range: $58,000-$87,000

Our company takes the compensation of its employees very seriously and considers several factors when determining the total compensation package including but not limited to location, market range, skills, knowledge, experience, and abilities. The base salary range represents the low and high end of our company's salary range for this position. Actual salaries will vary and may be above or below the range. The range listed is just one component of our company's total compensation packages for employees.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, domestic violence status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.