Customer Engagement Manager

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN). 

The Customer Engagement Manager responsibilities will include:

·        Support the NEN Program Office as a liaison to Department of Navy stakeholders, including Chief Information Officers (CIOs) and Customer Technical Representatives (CTRs) in support of their IT service requirements

·        Provide contract oversight to ensure that IT service requirements are met and that IT services are delivered in accordance with the contract(s) in place

·        Provide project management oversight for contractual obligations including but not limited to IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects

·        Support new and unpriced IT requirements from initiation to delivery, assisting in translating customer needs into actionable requirements 

·        Address/Identify contract execution issues and potential deficiencies

·        Develop action plans to mitigate customer and vendor contract disputes

·        Promote customer satisfaction through efficient and effective communication and proactive management of issues impacting service delivery, and facilitate stakeholder engagements as needed  

Required Qualifications:

·        Minimum SECRET clearance with Single Scope Background Investigation (SSBI)

·        7+​ years of IT experience

·        Experience with Department of Navy (DON) IT environments, specifically NMCI

·        Experience with network transitions/migrations

·        Excellent public speaking and personal interaction skills

·        Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint

·        Ability to work on a team, while keeping overall project goals on schedule

·        Ability to work independently with minimal or no oversight, and demonstrate exceptional written and oral communications skills

·        Exemplary customer/client management skills and techniques

·        Excellent organizational skills

Desired Qualifications:

·        CISSP certification

·        Security+ certification

·        Experience supporting Information Assurance activities

·        Familiarity with DON network architecture

·        Familiarity with NMCI service delivery functions

·        Familiarity with common NMCI processes and tools  

Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com.   All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.