Marketplace Product Manager

As the Donations Marketplace Product Manager, you’ll have the flexibility and ownership to run with opportunities you uncover, co-create experiences with external stakeholders, and collaborate with cross-functional team members, feeding insights into long-term business goals and strategies.  This is a highly visible role, reporting to the VP of Product, and offers an exciting opportunity to help us rethink online charitable giving and deliver our next-generation giving platform.

We have a collaborative work atmosphere where everyone’s input and ideas are valued. We’re committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. Since creative, enthusiastic employees are our most valued resource and the basis for our success, we take great care in how we attract, hire, and support our employees for a successful career. If you care about collaboration, curiosity, communication excellence, and continuous improvement, this position is right for you.

About the Role:

We have an immediate opportunity for a strategic product management leader with extensive experience in e-commerce technology (e.g., shopping carts, payment systems, and APIs), data analytics, and digital marketing. The successful candidate will be:

• Deeply curious about our donors and community of nonprofit partners.  You want to know what inspires them and what delights them.
• Excited about data. You actively monitor market trends and continuously study site visitor behavior using data, metrics, and testing to help guide improvements.
• Innovative and willing to take some risks.  You proactively seek new ways to delight and you’re willing to try new things, help us apply learnings, and iterate.
• Strategic in prioritizing product changes.You align new features and improvements to strategic priorities to ensure time and resources are managed well across competing enhancements, ideas, and requests.  Sometimes, this means saying ‘not now’ to the many requests that come our way.  
• Passionate about delivering high-quality experiences.  You bring a growth-marketing mindset because our giving platform needs to be more than a place to donate; it needs to be an experience that builds trust and inspires donors to give to the causes they care about again and again. 

Primary Responsibilities:

• Owns the product strategy for the development of technology and experiences that help us drive more funding and resources to our community of nonprofit partners.
• Develops and owns the marketplace product roadmap, balancing the needs of donors and nonprofits and optimizing for a mix of effectiveness and delight.
• Keeps up to date on industry trends and becomes the Subject Matter Expert for marketplace product needs.
• Leads with a data-driven approach and design research strategies to test proposed solutions cost-effectively to minimize risk while continuing to learn and deliver incremental value.
• Writes user stories and maintains a robust product backlog, ruthlessly prioritizing the most important changes for engineering sprints.
• Finds creative ways to solve problems and leverages approaches that can be used across a diverse set of partners, countries, and regions.
• Uses design thinking and data science to build and optimize experiences for a global online platform.
• Work cross-functionally with the Design, Engineering, Data, and various internal business and operations teams, effectively juggling priorities.
• Defines key performance indicators and effective tracking mechanisms to measure performance.
• Monitors, analyzes and reports on metrics regularly to identify trends and opportunities.
• Ensures compliance with marketplace policies and regulations.

Requirements

Required Qualifications

For this role to be a great fit, the following qualifications should resonate with you:

• Minimum of 5 years in software/IT product management, leading a global e-commerce or marketplace platform.
• Demonstrated understanding of web technologies, browsers, content management systems, search engine optimization, APIs, analytics, and reporting.
• Proficiency with e-commerce technology and marketplace management tools.
• Experience collaborating with UX/UI Designers to develop best-in-class personalized experiences.
• Strong analytical skills and a data-driven mindset  You know how to test new ideas using rapid prototypes, A/B testing, and other research approaches.
• Customer-centric, well-versed in design thinking and Agile software development methodologies, and know how to build products incrementally.
• Strong project management skills and experience managing large, cross-functional team projects.
• Exceptional negotiation and relationship management skills and the ability to handle escalations effectively.
• Excellent written and oral communication skills.
• Strong problem-solving aptitude.  You seek to clearly understand and articulate a problem, and you are deeply curious before you consider a solution.
• You are passionate about GlobalGiving’s vision, mission, and commitment to our core values.

Benefits

Salary + Benefits

Salary range: $95K - $105K

Benefits include flexible work hours, remote work options, up to 5 weeks of paid time off per year, professional development opportunities, and a meaningful job where you can go home at night and say, "Today, my work helped more than 700 kids get their essential health and educational needs met." (One of many true stories.) And, of course, we've also got you covered with benefits like health care, dental/vision, paid family leave, paid sabbaticals, commuter benefits, and 401K.

Location

This is a full-time position reporting to the VP of Product. GlobalGiving is a hybrid workplace allowing for frequent remote work. While candidates based in the greater Washington, DC, area are preferred, we will consider strong candidates who wish to work remotely. If you intend to apply as a remote worker, be prepared to speak about your experience with remote employment in the recruitment process.

Applicants must reside in the United States. Applicants must be able to demonstrate that they have legal authorization to work in the United States for the duration of this permanent position. GlobalGiving does not sponsor employment visas.

In efforts to safeguard the health of our employees and their families, GlobalGiving requires all employees to adhere to GlobalGiving’s COVID-19 Policy and Procedures upon their start date. 

We are an equal opportunity employer and value diversity in our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.