Quality Assurance Analyst Sr.

RP Professional Services, LLC (RP) is a rapidly growing government consulting firm headquartered in Ashburn, Virginia. We’re an 8(a), Service-Disabled Veteran-Owned Small Business (SDVOSB) that exclusively enables the missions of U.S. Federal agencies through superior mission support and technology integration. Our dedication to our employees and clients is driven by our promise to deliver Excellence, Value, and Flexibility. "People, not just Resources" is more than our motto; it's the foundation on which we are built! At RP, we take pride in who we are and what we deliver.

RP is seeking a Quality Assurance Analyst Sr. to support a federal organization. The Quality Assurance Analyst will review the Board and OAI Programs against industry best practices/standards and recommend program improvements where needed. This would be accomplished through review of program materials, interviews with Board personnel and other data collection activities. 

This position is contingent upon award.

Responsibilities:

• Provide the Board with consultative services and examples/options of successful program assessment services to other Federal and State Agencies. 
• Provide a Program Assessment Report that addresses streamlining current processes, advising on, or creating new processes, and recommending methods to document processes. 
• Quality checklists (what types of errors are called)
• Communication/Remediation of Error Trend Analysis. 
• Data analysis of trends in remand/grant/denial rate by decision makers. 
• IT System integration capabilities and other modernization methods (tools, resources, and techniques outside of IT System Integration)
• Effective tracking and reporting. 
• Ensure that the appropriate personnel and Board operational components are conducting the appropriate aspects of Quality Assurance (QA)
• Provide evaluation, assessment, research, and data collection methodologies that conform with the current Federal Information Security Management Act (FISMA). 
• Recommend and provide a Quality Assurance Metrics Report that can be used to measure quality assurance activities to improve the Office of Assessment and Improvement (OAI) Program. 
• Create internal and external QA curriculum and training materials in support of the Board’s OAI Program. The contractor shall use human centered design, to develop a training plan and provide training to support changes in the QA processes, as well as communicate error trends and remediation efforts. 
• Develop training materials (to include train the trainer support, job aids, PowerPoint presentations etc…) for existing and new quality assurance program processes for employees, as well as training to educate Veterans and other groups such as VSOs on the Board’s processes. 
• Provide assessment, instructor training, course materials, and present training, both virtual and on-site, for a leadership program and course of instruction. 
• Provide training, monitoring, and coaching on the Board’s quality processes and procedures. 
• Use storyboards, and other methods to create training presentations and delivery of training through various communication methods on the OAI Program. 
• Share audit findings from other agencies and compare audit findings to the Board’s latest audit. 
• Advise on audit findings, best practices, and lessons learned. 
• Prepare risk analysis and risk mitigation strategies based on those audit findings. 
• Create Standard Operating Procedures (SOPs) for training delivery and management (OAI Program). 

Requirements

• Bachelor's Degree
• 8 years of experience
• The ability to work for any US employer without requiring sponsorship
• Experience supporting the Department of Veterans Affairs

Benefits

• Health Benefits: Medical, Vision, Dental
• 4% retirement match with 100% vesting
• Company paid STD and LTD
• Company paid basic life insurance
• Competitive PTO package

RP Professional Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.