USAID Program Assistant - OPS

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team. 

IT Concepts is looking for an experienced Program Assistant in support of its Human Resources Transactional Services (HRTS) program that provides HR services for the US Agency for International Development (USAID). This role will provide critical administrative support for the Operations Center, one of 10 Centers within USAID’s Office of Human Capital and Talent Management. This position is a great opportunity for a candidate with strong organizational skills and experience providing administrative support to federal agencies and or programs.

Responsibilities:

• Support Project Delivery:
• Recommend innovative methods and strategies to resolve problems, inefficiencies, or data integrity challenges while ensuring the integrity of actions taken.
• Process personnel action requests through the use of various federal and agency-specific systems and platforms, applying decision logic to determine the correct nature of action code and process steps to each.
• Assure that official case files are properly maintained with complete documentation to support recommended or final action.
• Assist in maintaining project schedules, ensuring deadlines are met, and key deliverables are accurate.
• Help develop and track team goals, supporting the team to deliver superior results to the client.
• Conduct relevant research and data analysis to identify root causes of issues and assist in creating reports.
• Support onboarding for staff, including initiation of various access, permission, and laptop requests.
• Manage timekeeping compliance communications for one or more HCTM Centers.
• Administrative and Coordination Tasks:
• Serve as the primary support for providing administrative and systems assistance, including calendar management and meeting preparation.
• Take detailed notes during meetings and prepare minutes for distribution, highlight key decisions, action items, and deadlines.
• Follow up on action items assigned during meetings to ensure they are completed on time, provide regular updates on the status of these tasks.
• Prepare regular reports on activities, meeting outcomes, and project progress, use data visualization tools to create clear and concise reports.
• Coordinate with the client to ensure alignment on priorities and address any administrative needs.
• Support the team in managing tasks, maintaining responsibility for the accuracy of work products.
• Engage with other team members, cross-train in various areas of work, and collaborate to meet customer service expectations
• Review reports and dashboards to manage workload, addressing the highest priority work first and working within standard expectations; report any delays in expected completion timelines to your team lead for assistance.
• Process Improvement and Efficiency:
• Assist in understanding core business processes and technology capabilities, looking for ways to optimize business functions.
• Identify trends or repeated activities and suggest standard responses, templates, potential automation, or other improvement opportunities to your team lead.
• Assist in developing presentations to show the status of the team’s work, plans to mitigate risks, and process improvement suggestions.
• Assist with other duties as requested.

Location: On-site in Washington, DC

Salary Range: $65,000-$75,000. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Requirements

• Bachelor’s degree and up to 3 years of experience in administrative support or project coordination, preferably in the Federal sector.
• Substitutions for education requirement:
• Associate’s degree plus 4 to 6 years of experience in administrative support or project coordination, preferably in the Federal sector.
• 6 to 8 years of experience in administrative support or project coordination, preferably in the Federal sector
• Excellent customer service acumen and demonstrated patience to solve customer needs.
• Great attention to detail with the ability to demonstrate how improvements have been suggested and implemented in previous roles due to idea generation/observation of inefficiencies
• Demonstrated ability to organize, prioritize, and manage multiple tasks and work well under the pressure of deadlines.
• Master level of Excel and Microsoft Office Suite Software (i.e. PowerPoint, Word, etc.).
• Able to understand and respond effectively to complex or sensitive inquiries.

Preferred Skills & Qualifications:

• Degree in Human Resources Management, Business Administration, or a related field.
• Excellent writing skills, with the ability to document root cause of issues, course of action taken, and final resolution clearly in plain language.
• Experience with business process re-engineering via digital solutions (e.g., ServiceNow, Salesforce, etc.).
• Ability to train team members on procedures and communicate through multiple mediums (words, pictures, data, etc.) to reach different audiences.

Clearance Requirements:

• Must be a US Citizen and reside in the United States.
• Must be able to obtain and maintain the required USAID facilities level clearance for this role.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].