Administrative Supervisor

Simeon Global Consulting (SGC) is a Florida-based firm specializing in technology-driven management consulting. With over 30 years of experience, we offer an innovative approach to program, grant, and emergency healthcare services, along with environmental impact solutions. Our deep local knowledge and expertise in state, and local government operations allow us to navigate complex challenges. We leverage advanced technology to streamline processes, optimize operations, and deliver impactful solutions across public and private sectors.

Simeon Global Consulting is seeking an Administrative Supervisor to oversee a small team of employees responsible for supporting day-to-day operations within a dynamic contact center environment. This position plays a critical role in managing administrative tasks, ensuring quality standards are met, and driving efficiency in operations. The ideal candidate will have experience leading teams, managing schedules, and handling reporting with a focus on precision and professionalism. 

Key Responsibilities:

• Team Leadership: Provide guidance, support, and performance feedback to a team of four administrative staff to foster productivity and maintain morale. 
• Operational Oversight: Ensure administrative tasks, including reporting, case tracking, and documentation, are completed accurately and on time. 
• Quality Assurance: Monitor workflows and implement best practices to maintain compliance with company standards and client expectations. 
• Resource Management: Manage team schedules and workload to align with operational needs. 
• Reporting: Generate daily, weekly, and monthly reports summarizing activities, trends, and outcomes. Present findings to management. 
• Communication: Act as the primary point of contact for internal communications within the team and with upper management. 
• Issue Resolution: Identify challenges in operations and develop proactive solutions. Escalate complex issues as needed. 

Requirements

Qualifications: 

• Bachelor’s degree or equivalent work experience in business administration, management, or a related field. 
• 2+ years of supervisory or leadership experience, preferably in an administrative or customer service setting. 
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM tools (Salesforce preferred). 
• Strong organizational, problem-solving, and interpersonal skills. 
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment. 
• Exceptional communication skills, both verbal and written. 

Preferred Skills: 

• Experience in team management and coordination. 
• Experience in a contact center or case management setting. 
• Knowledge of quality assurance processes and reporting best practices. 
• Familiarity with emergency management or disaster response operations. 

Additional Qualifications: 

• Must be at least 18 years old.  
• Must be eligible to work in the United States. 
• Must reside in the state of Florida. 
• Must pass a background check upon offer of employment.  
• Must be willing and able to travel to various work sites as needed. 
• Must be willing and able to work long hours and adapt to changing environments. 

EEO Statement: 

Simeon Global Consulting is an Equal Opportunity Employer dedicated to fostering a diverse team and maintaining an inclusive environment. All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.  

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Simeon Global Consulting prohibits any form of discrimination or harassment based on protected characteristics.  

If you are a qualified individual with a disability or a disabled veteran and need an accommodation due to a disability that limits your ability to access job opportunities or apply for a position, you may request a reasonable accommodation by reaching out to the Simeon Global Consulting Human Resources team at [email protected]. 

Benefits

Temporary positions are not eligible for benefits except where required by law.