AV Support Technician

Maverc Technologies is a leading Information Technology and Services company seeking a skilled Audio Visual support technician to join our dynamic team. As an AV Technician, you will play a crucial role in creating and maintaining accurate and accessible documentation for one of our State Agency Government customers.

The Ideal candidate will play a key role in supporting our customer's existing workstation support team with monitoring, troubleshooting, and maintaining their Audio Visual environments including installation, maintenance services as well as training staff in their usage. The duties of this position can be broad and will include other such tasks as assisting the Workstation Support Supervisor with troubleshooting computer systems and related software, learning about and providing technical assistance and routine maintenance of specialized software applications. Providing support for other IT related hardware devices such as networked printers and USB attached peripherals. Responsibilities will include providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. Being able to perform advanced troubleshooting to determine cause of problems. Installs, configures and provides user support, monitors Service Desk queue and resolves support tickets as assigned. Participates in and coordinates projects, shares information and receives feedback from other staff as appropriate. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls. Provides advanced support for other Technicians as needed in Audio-Visual systems.

The activities this candidate will be tasked with include, but are not limited to, the following:

•   Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software
• Learning about and providing technical assistance and routine maintenance of specialized software applications.
• Providing support for other IT related hardware devices such as networked printers, smartphones, etc. 
• Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues.
• Perform advanced troubleshooting to determine the cause of problems.
• Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned.
• Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate.
• Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items.
• Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment

Requirements

• One (1) year of work experience in the installation, maintenance and technical support of workstation hardware.
• Or one (1) years’ experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating system.
• Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for one (1) year of experience.
• Or a Bachelor or Associate degree in Computer Science, Information Technology or a closely related field from an accredited college or university

Benefits

**Join Maverc. Be Valued.**

At Maverc, we are an inclusive community where diversity in all its forms is embraced, respected, and recognized as a true asset to the company. We are dedicated to fostering this inclusive environment, though we acknowledge that there is always room for improvement. Maverc is committed to evolving into a more inclusive and equitable organization, upholding the principles of equal employment opportunity and affirmative action.

Maverc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on gender, gender identity or expression, sexual orientation, race, age, religion, physical or mental disability, veteran status, or other protected characteristics under federal, state, and local laws.

As a federal contractor, Maverc has implemented affirmative action programs to ensure non-discrimination and promote affirmative action in our policies and practices for qualified women, minorities, protected veterans, and individuals with disabilities. The narrative portion of Maverc's affirmative action plans is available for inspection at our offices during normal business hours. Employees and applicants interested in reviewing these plans should contact Human Resources at or [email protected] for assistance.

If you are interested in applying for a position with Maverc and require special assistance or accommodation to apply for a posted position, please contact our Human Resources department at [email protected] or by calling 888-948-1468.

Exceptional People, Outstanding Benefits

Exceptional people are the cornerstone of any successful company. To attract and retain such talent, Maverc provides fulfilling work opportunities that complement a balanced lifestyle. We achieve this by offering exceptional benefits, enabling our employees to live and work well.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home