Boutique Manager - IWC Schaffhausen - International Mall

Are you ready for an exciting new opportunity to work as a Boutique Manager for IWC Schaffhausen? Our Swiss luxury watches and chronographs are built to last for eternity – responsible in our way of treating our planet and its resources, and respectful of the people who wear our timepieces with joy.

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions.

The IWC Boutique Manager is responsible to lead the business for her/his boutique achieving the business objectives, leading his/her team by example and implementing an exceptional service culture in the boutique. The boutique manager will lead with passion, integrity and self management aiming to achieve high performance levels and managing all aspects of the boutique business including sales, clients, team, KPI, and operations. The boutique manager will play as a key brand ambassador and will be representing IWC brand values with each team member and each client.

This store is owned and operated by REEDS Jewelers, with an IWC branded storefront and exclusively sells IWC Schaffhausen timepieces. REEDS Jewelers celebrates our 78th Anniversary in 2024. We’re family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at REEDS.jobs.

If you’re excited to lead IWC’s Schaffhausen team, we want to connect! Please submit your resume for immediate review.

KEY RESPONSIBILITIES

Business Performance & Operations

• Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
• Analyze performance to identify business needs. Develop clear action plans to drive the business and performance.
• Identify new opportunities to continuously grow the business and strive for excellence and ambition.
• Ensure perfect operations in the BTQ and full compliance with Group & Brand guidelines and policies.
• Maintain boutique image according to the brand’s standards
• Build and maintain strong collaboration within the network as well as office team

Client experience

• Ensure that the best experience is provided at all times inside and outside of the boutique fostering a strong client centric and service mindset amongst the team.
• Act as the perfect host creating a warm and welcoming environment for our clients.
• Always go above and beyond to offer memorable and personalized experience and foster similar mindset within the boutique team.
• Analyze client experience and satisfaction metrics and KPI to ensure constant top performance.
• Work across client segments to define clear strategies and increase performance in conversion and retention.
• Animate the boutique through events and activations inside and outside of the boutique also looking to expand the reach to new clients.

People Development

• Identify and recruit new talents, compose and retain a high performing team
• Always lead by example creating a high performing and collaborative work environment in the boutique.
• Conduct in-store training, coaching and daily briefs
• Build individual objectives and development plans
• Conduct one-to-one coaching sessions to review performance and provide constructive feedback
• Oversee annual review process for boutique staff, assess team and individual performances

Requirements

• 5-7 in retail management industry

• Strong communication and inter personal skills
• Strong customer centric mindset
• Business driven and very analytical
• Self managing
• Strong team player
• Ability to lead and manage
• Strong skills in client experience and client satisfaction
• Outgoing and open personality

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.