Customer Service Representative 1 (Hybrid - Tallahassee, FL)

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Customer Service Representative 1 (Hybrid – Tallahassee, FL) to join our growing team.

Job Summary:

Acentra Health is currently looking for a Hybrid Customer Service Representative to join our WY state project! As a Customer Service Representative, you are a part of the front-line aiding Wyoming Benefits Management System and Services for Members and Provider regarding programs, policies, and procedures. The Call Center Representative will work in a hybrid role reporting to Call Center Supervisors.

*This position is a hybrid role including remote work and work in our Tallahassee Office. Work hours will be in Mountain Time Zone.

Job Responsibilities: 

• Answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. 
• Administration of intake documentation into the appropriate systems.
• Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call.
• Performance expectations are to meet or exceed operations production and quality standards.

Requirements

Job Responsibilities: 

• Answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. 
• Administration of intake documentation into the appropriate systems.
• Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call.
• Performance expectations are to meet or exceed operations production and quality standards.

Required Qualifications/Experience: 

• High School graduate or GED.
• At least 1 year of customer service-related experience required.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
• Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
• Must be able to maneuver through various computer platforms while verifying information on all calls.
• Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
• Must have access to high speed internet. 
• Must have a secure location for remote work.

Preferred Qualifications/Experience: 

• Bilingual Spanish speaking
• Call center experience
• Healthcare industry experience
• Medicaid experience

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You! 

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation

The pay range for this position is $16.20-20.00.

Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.