Customer Support & Sales Representative

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

This position takes inbound customer service calls from potential and current Legal Shield customers. Legal Shield offers their customers the ability to talk to an attorney on any legal matter, at any time, and without worrying about high hourly costs. You will speak directly with potential and current members regarding questions about their billing/payment, services offered and any other issues they may have.

Become part of this exciting opportunity with OneTouch Direct today!

SHIFTS:

Full-Time Shift - Option #1

• Shift - Thursday - Monday - 12:30 am - 9:00 am

Full-Time Shift - Option #2

• Shift - Tuesday/Wednesday - 12:30 am - 9:00 am
• Shift - Friday - Sunday - 4:30 pm - 1:00 am

Part-Time Shift

• Sat/Sun - 8:30 am - 5:00 pm
  

Responsibilities:

• Provide inbound customer account support, administrative processing support and data entry, and other processing
• Inbound customer service call handling
• Data entry and data look up as needed
• Consistently provide a great customer experience.

• Administrating over acceptance of assignments from clientS/lenders
• Utilize client and/or lender databases, if applicable, to execute specific lender requirements.

REQUIRED SKILLS:

• Ability to work within multiple systems is a must
• Ability to work efficiently in a high multi-tasking environment
• Excellent customer service skills
• Ability to work independently as well as within a team
• Excellent communication skills, both written and verbal
• Previous collection, repossession or automotive industry experience is preferred
• Microsoft Office and Google suite product experience
• Must be able to type a minimum of 25 wpm

Requirements

• 1-2+ years of related experience
• High school degree or equivalent required
• Must have a clear background to qualify

Benefits

• Full-Time Hours: 40 hours per week schedule!
• GREAT Earning opportunities: Competitive hourly pay
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse, welcoming culture with Employee Resource Groups