Director of Fulfillment

Who We Are

Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the last 9 years, we’ve dedicated ourselves to developing the tools (and sometimes the tips, too) that help simplify parenting - and it all started with snot. Since the launch of our cult-favorite NoseFrida, The SnotSucker, we’ve innovated and launched over 100 products that provide quick and easy solutions to age-old parenting problems. We also launched Frida Mom in 2019, with products to help women with the transition through the fourth trimester into motherhood. Today, Frida holds over a 70% share of its main category, and our products can be found in over 50+ countries and in over 40,000 stores throughout the US - in every retail channel from mass-market, grocery, chain drug, and specialty stores. For 9 years, we’ve had parents’ backs as they navigate the parts of parenthood you don’t usually see on the ’gram with honest and raw messaging to provide the answers to questions they didn’t even know they had. And, we’re just getting started.

How You Will Make an Impact

Frida is looking for a Director of Fulfillment to join our team in a role based in Jacksonville, FL at our domestic warehouse. The selected candidate will be responsible for managing our 3PL Provider, adhering to expectations and labor requirements for fulfillment, receiving/transfer, and inventory control. The ideal candidate will have strong people management skills, P&L management skills, a background in supplier relationship management, and planning abilities. The Director of Fulfillment will thrive in a dynamic, fast-paced, and entrepreneurial environment. Responsibilities to include:

• Be an expert in day-to-day warehouse operations, throughput capacity management,and  fixed/variable cost analysis; supervise daily US 3PL activities on warehouse floor including receiving, shipping, space organization, and inventory management
• Exhibit strong financial acumen and manage the 3PL to meet budget and operational key performance indicators (KPIs) of on time shipping, inventory accuracy, quality and cost
• Own the relationship between the 3PL and Frida personnel, successfully managing any constructive tension
• Ensure all operations are operated in full compliance to all relevant Frida and country legal standards regarding health & safety, environmental, dangerous goods management, transport, FDA, OTC, and import / export regulations
• Ensure Fulfillment and Kitting Production capacities, capabilities, and staffing can meet the daily, weekly, monthly and annual throughput, quality, and storage demands
• Responsible for inventory management for the network, overtime and throughput capacity and contract management of services to the warehouse 
• Partner with Sales, Sales Planning, Supply Chain Management, and Order Management to ensure business priorities are delivered in Logistics Operations
• Provide analysis, insight, predictive measures, and quantitative feedback to management
• Initiate process improvements to improve quality, introduce efficiency, and reduce cost
• Design and create KPIs that allow for proactive resolution of issues and identify current performance wins and opportunities
• Manage Jacksonville team performance and coaching

What You Will Need

• Bachelor’s Degree in Fulfillment, Supply Chain, or related field
• 8+ years of domestic fulfillment experience, preferably at a consumer goods company servicing a mass market retailer
• 3-5+ years of supervisory or management experience
• Experience with international fulfillment, preferred 
• 3PL management experience
• Hands on manager who can operate with limited direction 
• Strong leadership and presence
• Strong data  & analytical skills
• Strong technical system skills with experience working within ERP and WMS platforms
• Able to work well autonomously and as part of a team

Who You Will Work With

Frida is an organization that values collaboration and community. As the Director of Fulfillment, you will work closely with Finance, Master Data, Quality, and Supply Chain teams.   

Our Ways of Working

Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

Why You Will Love Working at Frida

• Robust health benefits including:
• Comprehensive medical, vision, and dental plans
• Employer paid life insurance
• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability 
• FSA & HSA
• 401k matching up to 4% with immediate vesting
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater 
• Flexible paid pregnancy and parental leave
• Weekly wellness programming including manicures & pedicures, massages, and carwashes
• Dog friendly office - feel free to bring your best buddy with you to work! 
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings- we know how to throw a party! Team engagement is at the epicenter of our culture, whether it’s getting together for our annual Fam Jam bash or giving back to our community through a day of service
• Exclusive employee product discounts