Director of Operations

The Director of Operations is responsible for managing the operations of City Wide’s building-maintenance solutions (janitorial and non-janitorial) it provides to clients. The position will lead a team of Facility Services Managers (FSM’s) and manage effective relationships with all assigned clients. This position is responsible for ensuring client satisfaction and client growth. Must achieve annual business objectives, budget expectations, and is responsible for maintaining adequate workforce levels.

Responsibilities

• Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients.
• Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered.
• Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM’s and Night Managers (NM).
• Must achieve annual revenue growth goals and 
• Develop and maintain positive client relationships and achieve client retention above 90%.
• Develop and maintain impactful, professional relationships with vendors and Independent Contractors.
• Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients’ scope of work.
• Responsible for promoting and driving cross-selling opportunities with the sales team and driving non-janitorial services.
• Responsible for participating in all new client starts for the duration of the new start.
• Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM.
• Responsible for people development – ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees. 
• Work in the field with FSMs each week and participate as backfill to the FSM as needed.
• Travel within the market, up to 50%.
• Additional operational duties as needed.

Requirements

• Bachelor’s Degree or work equivalent.
• 5+ years management experience with operations and account management.
• Proficient with Microsoft Office Suite.
• Working knowledge of Customer Relation Management (CRM) .
• Prior experience developing and managing departmental budgets.
• Ability to effectively build relationships with customers and co-workers.
• Excellent communications skills (written and verbal) and ability to influence others.
• Effective problem solving and decision-making skills.
• Ability to effectively coach and lead others.

Benefits

City Wide Facility Solutions has a national sales network with a strong tradition of mentorship and coaching. This position fits a defined sales career path within our company. We offer a competitive compensation package with guaranteed base salary and potential for uncapped commissions. Benefits include medical, dental and vision coverage, supplemental insurance programs, and 401K.

About City Wide Facility Solutions

City Wide Facility Solutions is a national organization with a 50-year tradition of sales excellence in Kansas City. City Wide works with businesses large and small to find building maintenance solutions that save them time. This successful model has expanded into over 35 markets nationwide through a successful franchising program, creating a supportive network of high-level sales professionals.