Director of Operations

LendingOne is a direct private lender for Real Estate professionals headquartered in Boca Raton, FL with an additional office in Charlotte, NC. LendingOne made the Inc. 500 list of the fastest-growing private companies in America in 2019. Along with being rated one of the Top Workplaces in 2022 and 2023 by Sun Sentinel!

We specialize in providing business-purpose mortgage loans for non-owner-occupied investment properties. We offer fix/flip bridge loans and long-term rental financing. Not a broker nor a bank, but a fully funded lending partner that can close consistently. LendingOne and its affiliates have extensive real estate experience and have provided over $4 Billion in real estate capital.

We are not your typical corporate environment. We are a group of entrepreneurial self-starters, working together to redefine the private lending world, one investment at a time. We focus on providing excellent client service, a professional approach, and true reliability.

At LendingOne, we view our people as the backbone of our success. We hire for character and ambition and believe in providing a platform to our employees that cultivates an environment of mutual trust, respect, and benefit.

Position Overview:

As a Director of Operations, you will be responsible for directing and leading the firm’s Operations teams. You will report directly to the VP of Operations and maintain oversight of daily tasks and initiatives, specifically focusing on business purpose business lines. A successful Operations Director will have a strong understanding of the real estate and mortgage industries. Mortgage operations experience is necessary, additionally operations management experience in a real estate firm is ideal.

This is a full-time employment opportunity working in our Headquarters office in Boca Raton, FL.

Requirements

Qualifications:

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following list of qualifications and responsibilities is not all inclusive, as each employee is expected to be a team player and may be assigned other tasks as necessary. This is meant to serve as an overview of the position description:

• Proven leadership ability
• Excellent oral and written communication skills
• Bachelor’s degree required. Focus on finance, business or economics is preferred
• Experience in a mortgage operations business in a proven leadership role training, managing, and overseeing processors and underwriters
• Ability to work cooperatively with managers, supervisors, and associates
• Team player mentality, positive attitude, and able to work in a fast-paced environment
• Technologically savvy for reporting purposes and the ability to learn new systems quickly
• Strong organization skills with the ability to self-manage time and workflow to meet deadlines

Responsibilities:

• Oversee and direct daily activity for the Operations teams, including loan processors, underwriters, and credit analysts, focusing specifically on the business purpose product lines i.e., Bridge and Rental loans.
• Monitor productivity and budgetary performance of the operations department, ensuring efficient management of processes and balanced delegation of work is prioritized
• Ensure LendingOne customer satisfaction remains exemplary by frequently reviewing customer comments, concerns, and questions. Track Service Level Agreements (SLAs) within the operations department and provide coaching as necessary to make improvements
• Manage and track individual and team performance to provide updates to senior leadership regarding overall process, performance, and productivity
• Create and communicate operational goals for the team that align with overall business objectives
• Contribute to efficient loan operations by maintaining an understanding of overall business initiatives, implementing changes where needed
• Assist in onboarding efforts for new employee training in conjunction with the training team and other departmental managers

Benefits

WE OFFER:

• Competitive salary depending on experience
• Training and career development with growth opportunities
• Comprehensive benefits package
• Company matching 401(k) Plan
• Casual work environment

LendingOne is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.