Inside Sales / Customer Service Repesentative

Goodyear Belts by Adventry Corp is looking for a motivated Inside Sales / Customer Service Representative to join our team in the Industrial and Automotive industry. As a licensed manufacturer and distributor of the Goodyear Belt brand of Industrial and Automotive Aftermarket Power Transmission Belts, Goodyear Belts by Adventry Corp prides itself on providing top-quality products to our customers. Our company values embody what Adventry stands for: Energetic, Dynamic, Ambitious and Focused. The successful candidate will join our team in ensuring that we continue to provide excellent customer service and exceed our clients' expectations.

As an Inside Sales / Customer Service Representative, you will be responsible for building and maintaining strong relationships with existing and potential customers. You will actively seek out new business opportunities, provide quotes to clients, and generate sales. Additionally, you will assist in processing and managing orders, as well as handling customer inquiries.

Responsibilities

• Proactively engage with potential or existing customers through outreach efforts such as phone, email, and in-person meetings.
• Educate customers on our products and services, and provide quotes for products based on the client's needs.
• Manage orders from start to finish, ensuring timely delivery and providing updates to customers on the status of their orders.
• Handle incoming customer inquiries by phone or email, and provide excellent customer service by addressing and resolving issues promptly and professionally.
• Identify sales opportunities by connecting with new and existing clients, and work with other members of the sales team to close deals.
• Collaborate with internal teams, including the operations team, to ensure successful order fulfillment.
• Maintain customer data and company information in CRM software.

Requirements

• At least 1-2 years of relevant experience in sales or customer service.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong computer skills, including experience with Microsoft Office and CRMs.
• Ability to work in a fast-paced environment, with the flexibility to manage multiple priorities on tight deadlines.
• Self-motivated with a proactive approach to work.
• Knowledge of industrial automation industry is a plus.
• Bachelor’s degree in business or related field is preferred.

Benefits

Comprehensive Company Benefits Package available – medical, dental, vision, 401(k), vacation, sick time.