IT Help Desk Technician

Bon Vivant Custom Woodworking Inc., a leader in bespoke woodworking solutions, is seeking a dedicated IT Help Desk Technician to join our dynamic team. As an integral part of our operations, you will ensure that our technology infrastructure runs smoothly, supporting both our creative and administrative staff. Your role will involve troubleshooting hardware and software issues, providing exceptional customer service, and maintaining our IT systems to support our custom woodworking projects. You'll be responsible for setting up new workstations, configuring software applications, and training staff on technology best practices. We value innovation and excellence, and we need someone who is not only technically proficient but also enthusiastic about enabling our team to harness the power of technology in their work. If you possess a passion for solving problems, a knack for clear communication, and the desire to contribute to a thriving company culture, Bon Vivant Custom Woodworking Inc. is the right place for you. Join us in crafting beautiful, functional spaces where technology meets artistry, and help us maintain the tools that empower our talented craftsmen to excel in their work.

Responsibilities

• Provide first-level contact for IT-related issues and inquiries.
• Troubleshoot and resolve hardware and software problems for staff.
• Set up and configure new workstations and necessary software applications.
• Maintain an inventory of IT equipment and software licenses.
• Educate employees on best practices for using technology and handling technical issues.
• Assist with data backups and system recovery processes.
• Collaborate with external IT vendors for hardware repairs and system upgrades.

Requirements

• Proven experience as an IT Help Desk Technician or similar role.
• Strong knowledge of computer systems, mobile devices, and other technologies.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• A degree in Computer Science, Information Technology, or a related field is preferred.

Benefits

• Retirement Plan (401k, IRA)
• Training & Development
• Work From Home