IT Operations Support

Job Summary:

The IT Operations Support is responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.

Supervisory Responsibilities:

·         None.

Primary Job Responsibilities:

·         Provides technical support to customers and staff, troubleshooting and resolving issues promptly and professionally.

·         Monitors system performance and ensures that all systems and processes are running efficiently.

·         Installs and configures hardware, software, and networks.

·         Performs system maintenance tasks, including system upgrades and patches.

·         Creates and maintains user accounts and access levels.

·         Monitors network security and ensures compliance with policies and regulations.

·         Generates reports, analyzes data, and documents processes.

·         Provides administrative support to staff as needed.

·         Performs other duties as assigned.

Requirements

·         Excellent interpersonal and customer service skills.

·         Excellent organizational skills and attention to detail.

·         Strong analytical and problem-solving skills.

·         Thorough understanding of technology, software, and hardware.

·         Proficient with Microsoft Office Suite or related software.

·         Proficient with or able to quickly learn the software and applications used in the organization and the industry.

Education & Experience:

·         Bachelor’s degree or equivalent experience in a related field required.

·         At least 2 years of IT operations support experience.

Physical Requirements

·         Prolonged periods sitting at a desk and working on a computer.

·         Must be able to lift up to 15 pounds at times.