Lab Testing Office Manager - Pensacola

Become part of the largest independent laboratory testing company in the Florida Panhandle. ProHealth is looking for an energetic and organized individual to fill our Laboratory Office Manager job in our Milton, FL location. This job is perfect for a qualified CMA that is wanting to take the next step into medical management.

The Office Manager position is responsible for all aspects of running the lab location regarding achievement of organizational objectives, patient care, customer satisfaction, cost management, scheduling, employee supervision and training, office management and compliance. This position reports to the Medical Operations Manager and focuses on successful day-to-day operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Responsible for clinic performance towards corporate specified goals

·         Responsible for maintaining the office and staff at the highest standards of professionalism, cleanliness, and customer support.

·         Performs direct clinical work which may include but is not limited to phlebotomy, triage, check in / out services, patient scheduling, occupational testing, and all other services offered.

·         Ensures that office procedures, protocols and healthcare compliance are performed consistently and on a regular basis.

·         Ensure that clinical and administrative staff are welcoming and caring, showing pride in providing the “best” in patient care and team approach.

·         Oversees the billing process, weekly bank deposits, daily balancing, and monthly reporting.

·         Address patient issues or complaints promptly and effectively and follow-up with the patient to ensure patient satisfaction.

·         Conducts in-house services and procedures, i.e., drug screens, vitals, EHR, EKG, phlebotomy, audios, PFT’s injections, vaccines, DOT Program, etc.

·         Process lab work and specimens accurately and report on the same in a timely manner.

·         Attend monthly meetings with corporate staff and facilitate communication by sharing all updates and changes learned from corporate with the branch through a regular monthly meeting.

·         Ensure all OSHA, Safety and Healthcare Practices and Protocols, State Medical regulations and HIPAA guidelines are maintained within the office.

·         Maintain office equipment and supplies.

·         Ensure that the office is clean and maintained.

·         Maintain a positive perception of the office.

·         Operate as a liaison between the clinic and the corporate office.

·         Ensure office coverage and opening and closing procedures.

·         Identify and submit ideas for improvement.

·         All other duties as assigned.

Requirements

• 1 year of experience as a certified medical assistant required; 2 years experience as a certified medical assistant preferred