Logistics & Customer Service Associate

Goodyear Belts by Adventry Corp is looking for a motivated Logistics Associate and Customer Service Representative to join its team in the industrial and automotive industry. As a leading manufacturer and distributor of the Goodyear Belt brand, we are committed to delivering excellent products and services to our clients. Our company operates with energetic, dynamic, ambitious, and focused values, and we are looking for someone who can embody this spirit.

The Logistics Associate and customer service representative will play a crucial role in ensuring that our customers receive their orders in a timely and efficient manner. This person will work closely with our sales team, warehouse staff, and carriers to coordinate the shipping and delivery of our products, as well as providing exceptional customer service to our clients.

Responsibilities

• Manage and execute daily order processing for customers while continuously driving improvements in processing speed and accuracy
• Manage logistics for the timely delivery of orders to customers
• Coordinate shipping and transportation of products
• Resolve any logistical issues and address customer inquiries and concerns
• Process customer returns and refunds
• Maintain up-to-date inventory records and stock levels in the warehouse
• Work closely with the sales team to ensure fast and accurate processing of orders
• Manage incoming customer calls
• Manage all incoming customer orders thru EDI, eCommerce, or traditional order entry
• Manage all customer return requests
• Be the internal advocate for the voice of the customer
• Overseeing the receiving, checking, storing, picking, packing, and shipping of products.
• Managing and maintaining an accurate inventory of stored products.
• Discussing and negotiating shipping rates with product carriers.

Requirements

• Prior experience in logistics and customer service roles
• Excellent organizational skills with a keen attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Strong communication skills, capable of building rapport with customers and colleagues
• Effective problem-solving and critical thinking abilities
• Proficiency in Microsoft Office and ERP software
• High school diploma or equivalent required; bachelor's degree preferred
• Knowledge of NetSuite is a plus

Benefits

Comprehensive Company Benefits Package available – medical, dental, vision, 401(k), vacation, sick time.