Operations Manager

Company Overview:

At Showroom, we’re revolutionizing the furnishing and design landscape by introducing a fresh distribution model for the booming $200B industry. After establishing the largest home staging business in the nation, we’ve harnessed our innovative logistics and technology to create a dynamic ecosystem of specialized residential services, all available directly from our beautifully staged properties.

Since the debut of our luxury brand, Vesta, in 2017, Showroom has been involved in some of the most prestigious projects in the country, collaborating with high-profile clients like LeBron James, Mark Wahlberg, Rihanna, and Justin Bieber. Our work has garnered attention, featuring prominently in popular shows like Bravo's "Million Dollar Listing" and Netflix's "Selling Sunset." With the acquisition of Fernish in 2023, we've expanded our offerings into the mass-premium segment of the home and design market, further solidifying our position in the industry.

In this role, you will join a tight-knit and diligent team that thrives on effective communication and collaboration. You’ll be stepping into a rapidly growing business at an exciting time—giving you the unique opportunity to make a meaningful impact on our company's long-term success and direction.

The Role:

We are on the lookout for a passionate, intellectually curious, and skilled Operations Manager who has a knack for providing cross-functional tactical and strategic support. This position will report directly to the Distribution Manager in the Florida Market.

At the heart of this role is the management of warehouse operations to ensure seamless delivery of products and services to Showroom’s clients in Florida. Additionally, you will oversee the facilities and equipment within our in-market distribution centers, ensuring our team members operate in a safe, clean, and efficient environment.

This position is a vital addition to our team, playing an essential role in the successful growth of Showroom.

Requirements

Basic Purpose:

Oversee and direct facility operations to achieve the highest level of safety, productivity, and customer service, constantly focusing on cost and labor efficiency.

ESSENTIAL FUNCTIONS:

• Perform administrative duties, including but not limited to approving time cards, scheduling workforce to support operations, establishing employee goals, periodic reviews, one-on-one mentoring, and training of direct reports.
• Lead and assist in daily operations, including but not limited to performance feedback, project implementation, continuous process improvement, supplier quality, and communication with internal business leadership and employees.
• Manage warehouse process and performance (through metrics and KPIs) to meet customer expectations and business goals.
• Provide the team with adequate resources, including tools, equipment, supplies, knowledge, and staffing.
• Develop and maintain standard operating procedures for warehouse activities as required.
• Monitor and improve operations, ensuring a safe work environment – with the goal of zero OSHA recordable annually.

Required Education and Experience:

• A bachelor's degree from an accredited college or university is preferred
• 1-3 years of experience in related field
• 3+ years of management experience required
• Proficient with Microsoft Excel and experience with other Microsoft Office applications.
• Ability to make decisions and act independently in performing work and projects
• Effective verbal and written communication skills with all levels of the organization; ability to write clear, concise correspondence to internal and external stakeholders
• Ability to identify, collaborate, and problem-solve issues and understand overarching business priorities
• Detail-oriented with a focus on identifying root cause issues, summarizing findings, and proposing solutions.
• Forward-looking focus on transforming/automating workflows and analytics to drive business decisions
• Well-organized with the ability to prioritize tasks effectively to meet deadlines
• Experience in In-Home furniture delivery

Benefits

• Top tier health, dental and vision plans
• Establish PTO plan - we encourage everyone to relax, refresh, and re-charge
• 401K
• Paid parental leave policy
• HUGE Growth Opportunity

Showroom is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.