Simulation Operations Specialist

POSITION DESCRIPTION:

Reporting to the Simulation Program Administrator, the Simulation Operations Specialist is an intermediate level technical position contributing to the daily work of the medical simulation program. They will be responsible for data collection, reports, data analysis, and will lead the simulation operations team. Responsibilities include but are not limited to: scheduling, course preparation, supervision of maintenance and repair of computerized manikins (software and hardware) data gathering and database management. The Simulation Operations Specialist will be responsible for maintaining work systems, data analysis and reports creation, procedures, and policies that enable and encourage optimum performance and utilization of operational resources of the center.

This person participates as a productive team member and routinely anticipates known problem areas and has prevention strategies laid out in advance. The Simulation Operations Specialist performs complex diagnostic and configuration on assigned software and hardware, understands overall program and curricular objectives and the purpose of simulation deliverables. This person may also provide an appropriate user level of training on simulators, computer hardware and software, audiovisual equipment and related equipment. The role interfaces with multiple end users requiring strong communication, leadership and multi-tasking skills, the ability to thrive and produce in a fast paced environment.

START DATE: JULY 1, 2024

SPECIFIC RESPONSIBILITIES:

General Duties:

• Ensure the set up and return of lab to pre-event condition and salvages reusable supplies
• Program and operate simulator software for physiological response per faculty specifications and during simulation sessions
• Attend vendor specific training to gain a thorough knowledge of the technology-enabled workflows and the application features and functions
• Train staff, faculty and students on the use and operation of simulation equipment
• Work collaboratively with end users to support simulation teaching and learning
• Interface with Director of IT, Director of Facilities
• Maintain and oversee simulation master calendar including electronic tour request form
• Manage and keep simulation resource, catalog and operation manual up to date
• Oversee and maintain technology warranties and ensures up to date in collaboration with Sim Ops Tech
• Manage shipping and receiving of simulation resources
• Create "How to", technical and checklist documents for end users
• Oversee moulage needs for simulation based events
• Clean up and track the ordering of additional supplies and restocking after activities
• Ensure simulation website is up to date and contributes to the expansion/growth of the website
• Generate innovative approaches for technology improvement and integration into medical education
• Leads ad hoc work groups to carry out complex and/or detailed task instructions
• Track, log, and report equipment and resources needed for repurchasing and repairs
• Ensure learner events are recorded and edited as needed
• Fabricate/construct/innovate new models and use creativity in consideration of fiduciary responsibility

Data Collection Duties:

• Maintain and track maximum lab utilization records
• Manage and track loaned equipment
• Maintain an electronic and up to date inventory management system
• Log and document learner contact hours
• Operationalize the curriculum design into a program delivery plan by considering the room layout, equipment availability and functionality, use of consumables, scenario programming, documentation, moulage and staff preparations
• Work with faculty on case development, testing/dry runs and running scenarios
• Participate in curriculum design meetings to facilitate technical planning and delivery for simulation activities
• Facilitate human simulation activities in collaboration with Simulation Program Administrator
• Assists in the operations of OSCEs'/summative exams in collaboration with Simulation Program Administrator

Requirements

SKILLS AND ATTRIBUTES:

• At least 3 years of experience in simulation in healthcare
• Broad and advanced knowledge of information technology skills (Microsoft word, Power Point, Excel), computer technology operations and troubleshooting, technology hardware and software, audio-visual equipment, and social networking systems related to healthcare simulation
• Healthcare background preferred
• Technical writing skills for preparation of reports
• Ability to analyze data and represent it graphically
• Experience with human patient simulator and A/V or telemedicine preferred
• Ability to balance multiple tasks simultaneously in a fast paced environment
• Excellent organizational, interpersonal and communication skills
• CHSOS preferred
• Advanced degree preferred

KEY COMPETENCIES:

• Leadership abilities in influencing and shaping performance
• Strong interpersonal skills and enthusiasm to contribute to organizational growth
• Familiarity with medical education accreditation requirements and standards
• Strong, effective, and diplomatic oral and written communication skills
• Excellent public speaking skills
• Excellent service skills relevant to supervisor, peers, direct reports, medical students, and faculty

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up and carry up to 25 pounds at a time

Benefits

• Pay Rate: $55,000/Annual Salary

• Health Care Plan (Medical, Dental & Vision)
• 401K match (vested on day 1)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Professional development - continuing education opportunities to support your career growth.
• A supportive and collaborative work environment.