Technical Support Analyst: Delivering Excellent Customer Support, FL

As a Technical Support Analyst, working in a hybrid way out of our Florida office, you will work closely with the wider customer success team focusing on our global customers.

Here's your chance to:

·       Provide exceptional customer support on Gresham’s Clareti suite of products, aiming to exceed customer SLAs.

·       Utilize strong diagnostic techniques to identify the root causes of problems, offer solutions via fix or workaround advice, or escalate to the Development team when necessary.

·       Update the Customer Success knowledge base as appropriate to improve issue visibility and encourage knowledge sharing within the team.

·       Demonstrate excellent problem-solving and diagnostic skills, a positive attitude, and the ability to manage ad hoc projects and requests independently.

·       Maintain high levels of customer service, adapting to a diverse customer base and managing your own workload effectively.

You'll thrive if you:

·       Have a technical background with previous experience in a technical support role.

·       Possess a good understanding of databases and Linux/Windows operating systems, and some experience with Java, MSSQL, Oracle, MySQL, AWS, or Linux.

·       Exhibit excellent communication and customer-facing skills, capable of interacting with both technical and non-technical users.

·       Hold a Bachelor's Degree or equivalent experience in Computer Science/Information Technology, with the ability to process large amounts of information rapidly and identify key details. An interest in Financial Services is considered a bonus.

At Gresham, you'll find:

·       A supportive, friendly, non-corporate culture where open communication thrives. 

·       The freedom to experiment and innovate, with your ideas valued and heard. 

·       A chance to work on meaningful projects that directly impact the financial world. 

·       Competitive salary and benefits package:

o   Hybrid work environment with flexible work schedules, with opportunity to work from our fantastic office in Florida and from home

o   20 vacation days, 12 holidays, paid sick days and your birthday off (your 1st year, increases with longevity); carryover (5) days to next year

o   Learning and Development Programs with over 14,000 A-Learning courses at your fingertips (in 14 languages)

o   Discretionary Company Bonus: based on individual and group performance

o   Employer-sponsored Medical insurance (eligibility 1st day of hire)

o   Company paid Life insurance (2x your annual salary)

o   Optional Dental, Vision, and Disability coverage

o   401k plan and company match of 3% (eligibility 1st day of hire)

o   Flexible Spending Account (FSA) (eligibility 1st day of hire)

o  Employee Assistance Program (EAP)

Salary range: $65,000 – 80,000

Ready to choregraph the next chapter of Gresham's customer support journey? Apply now and join the Gresham world of Fintech!

As an equal opportunity employer, Gresham Technologies is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We are unable to provide employment sponsorship for any associated immigration visa application. All successful candidates will be required to provide evidence of a right to work before they commence employment with us.

NOTE to Agencies: We work with selected recruitment agencies only. We do not accept speculative CVs.