Account Representative

Givens is Driven to Deliver - both for our customers and our employees. Since 1957 we have provided our customers with a single source solution for warehouse, distribution, transportation, packing and crating and air freight services. We have been growing significantly over the last few years and continue to grow at a rapid pace.

We are looking for an Account Representative to manage assigned customer accounts. You will address customer concerns and handle the day-to-day administration of accounts to include billing, inventory, and data entry. We expect Account Representatives to be helpful and dedicated to our customers and coworkers. This role may often be challenging so you should be able to remain calm and polite in tough situations. This role you will work with customers on import and export shipments. Communicate with the customer throughout the job process via phone and email, coordinate between the customer, warehouse operations, transportation providers, port authorities etc. Preparation of customized, job specific receiving reports, job orders, packing lists, bills of lading and invoicing. If you think this could be you, please apply today!

Requirements

• Maintains Shipping documentation including uploading BCR, documenting and processing staging errors, combining shipments, prepping bill of ladings, ship confirm bill of ladings and monitoring shipments for confirmation errors.
• Maintains receiving documentation including downloading receiving data to BCR, prepare receiving documents, uploading receiving data from BCR, process upload and batch conformation. Document errors for verification and process errors online.
• Maintains inventory documentation including uploading relocation data from BCR, preparing Cycle Count Reports, correcting inventory discrepancies, documenting and providing Cycle Count Activity Reports to manager.
• Follow up regularly to ensure client satisfaction through regular communication.
• Respond promptly to customer queries and complaints to find solutions.
• Pass on issues to the manager when needed.
• Take the initiative to learn and master our warehousing management system.

• Experience in transportation, warehousing and/or the logistics industries is a plus.
• Knowledge of the NAVIS port system a Big Plus!

• Proven experience in customer service roles
• 2 + Years of clerical experience
• 2 years of Logistics (preferred)
• Proficient in MS Office, particularly Excel
• Strong communication skills, oral and written
• Excellent organizational skills and multitasking ability
• Attention to accuracy and quality
• Goal-driven with ability to work under pressure
• Good problem-solving skills
• Ability to work in a fast-paced environment and maintain strong attention to detail

Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k with company match)
• Life Insurance (Basic & Voluntary)
• Paid Time Off
• Short Term & Long-Term Disability
• Pay rate is $19/hour