Collector

                                                                                             JOB DESCRIPTION

TITLE:                                       Recovery (Collections) Specialist

DEPARTMENT:                         Risk Operations

REPORTS TO:                          Operations Manager

CLASSIFICATION:                    Full time

BONUS PLAN:                          Eligible

EMPLOYEE BENEFITS:              Eligible

EFFECTIVE DATE:                      January 2024

PURPOSE: Successfully manage the monthly renewals of customer accounts by securing good payment arrangements and updating account records.

DIMENSIONS:  Performance benchmarks shall be set quarterly by the Operations Manager.

PAY RANGE: $16 to $20 an hour.

PRINICIPAL ACCOUNTABILITIES

·        Establish open lines of communication with account contacts and/or references listed on the account for accounts in a non- renewal status.

·        Maximize the collection of monthly RPA renewal payments through securing valid payment arrangements from customers in non-renewal status.

·        Properly document Accounts in Company’s Customer Relationship Management (CRM) software with any and all correspondence with customers in non-renewal status and update all client information as needed to ensure accuracy for the company’s database.

·        Identify, monitor and report unsuccessful payment arrangements to the Operations Manager in a timely manner for repossession of Company Assets.

·        Participate in monthly team meetings to provide status updates on account management.

·        Contact all non-renewed customers in effort to bring account current and/or get payment every thirty days.

·        Contact all newly assigned accounts within one business day.

·        Consistently meet outbound call requirements

·        Skip trace Accounts if applicable.

·        Other duties as assigned.

BONUS PLAN

• Based on standards set by Employer.

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This Job Description is not a contract and job functions are subject to change at company’s discretion with or without notice to the incumbent of the position.

Requirements

QUALIFICATIONS

·        A minimum of 1-3 years of collections/customer service experience preferred.

·        An understanding of billing and collections procedures preferred.

·        Excellent customer service skills required.

·        A strong attention to detail and the ability to complete job duties with a high degree of accuracy.

·        Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.

·        Strong written and verbal communication skills required.

·        Ability and understanding of the use of computer software but not limited to Microsoft word, Outlook, and Excel.

·        Flexible in work schedule when required.

·        Excellent time management skills

·        Must be able to work as a part of a team with peers and leadership within the organization.

Benefits

EMPLOYEE BENEFITS

·       Eligible for participation in the Company’s Group Medical Plan and Group Supplemental Insurance Plan on the 1st day of the month following the completion of the Employee’s first 60 days of service.

·       Eight (8) paid holidays per year.

·       Fifteen (15) days paid time off annually after 90 days of employment – prorated based on the date hired.

• Eligible for participation in the company’s 401(k) plan after one year of service.