Community Success Manager (Part-Time, Atlanta)

Community Success Manager (CSM)

Updated: 3.5.24

To apply, complete this form and then submit a resume and cover letter to: [email protected] 

Viva is a network of affordable housing that offers families a set of benefits, including health, education, and financial wellness, for example the opportunity to earn cash back from rent, which they can use to save, invest, and pursue their personal goals. We are creating equity for all through housing.

The Community Success Manager (CSM) will be a personal (in-person, on the ground) point of contact with 896 families across (4) apartment communities helping connect families to benefits. 

These benefits include the Viva “financial wellness” package, but also free healthcare access from Teladoc, free tutoring from Learn To Be (non-profit), and other benefits that may arise.

Together with our partners - Veritas Impact Partners (non-profit), Kayne Anderson (owner), BH (property manager) - we provide a ‘continuum of care’ as represented by this one-pager.

Status: 

• (2) Openings
• Can start immediately
• Start date is negotiable
• Reports To
• Director of Community Success (Etna)
• Part-Time Contractor
• Minimum 10 hours per week
• Maximum 40 hours per week
• Travel to our apartment communities in the Greater Atlanta region is required
• The 4 communities in burgundy red (Kayne Anderson) are the ones this position will be supporting.  See this map - https://bit.ly/viva-atl-map
• Travel mileage will be reimbursed
• You will establish a relationship with property management and be welcomed into the community, including via email / text announcement to the residents
• You will be able to complete your work during times when management is on site to provide support, and during daylight hours
• Flexible Schedule
• You will have clear goals but can determine the days / times that you accomplish the work
• Note: You will want to make yourselves available to residents including at the times they are available, so some evenings and weekends are ideal

Requirements

Qualifications:

• An intellectually curious generalist or ‘T-shaped’ professional
• Aspiration to learn about early-stage startups
• Motivated to help people: e.g. Viva is focused on creating equity for all through housing
• Bilingual fluency preferred: English, Spanish
• Social Workers encouraged
• 2+ Years Experience preferred:
• Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context

Benefits

Compensation:

• Pay range is commensurate with experience: $20 - $35 / hr.
• Will revisit and renegotiate as appropriate no later than 180 days after start
• Reimbursement for travel to work site will be included